Turnio - Turn is Currently Experiencing issues related to journey processing – Incident details

We have identified a misbehaving customer journey that was stuck in a loop. The issue has been found and addressed. We are continuing to monitor the situation and working on improvements to prevent this from happening again.

Nature of the Issue: We are currently experiencing a system overload that is impacting the delivery of journey messages. When It Started: This issue began on February 20, 2025, at 4 PM UTC. Our engineering teams are working to add more capacity to remediate the issue. When can we expect next update: We will provide another update when additional information is available.