Delays in Journey processing

Resolved

Major outage

Started almost 2 years agoOctober 06, 2024Lasted about 9 hoursOctober 06, 202411:48 AM8:19 PMUTC

Updates

Resolved
October 06, 2024 at 8:19 PMUTC
Resolved
October 06, 2024 at 8:19 PMUTC
Journey processing is functioning as expected.
Update
October 06, 2024 at 11:49 AMUTC
Update
October 06, 2024 at 11:49 AMUTC
We are experiencing delays in journey processing due to rate limiting being applied by the WhatsApp api on certain accounts. We are investigating and escalating the root causes. We will provide and update as soon as we have more details to share.
Investigating
October 06, 2024 at 11:48 AMUTC
Investigating
October 06, 2024 at 11:48 AMUTC

Turnio - Delays in Journey processing – Incident details