Turnio - Delays in Journey processing – Incident details

All systems operational

Delays in Journey processing

Resolved
Major outage
Started 9 months agoLasted about 9 hours
Updates
  • Resolved
    Resolved
    Journey processing is functioning as expected.
  • Update
    Update
    We are experiencing delays in journey processing due to rate limiting being applied by the WhatsApp api on certain accounts. We are investigating and escalating the root causes. We will provide and update as soon as we have more details to share.
  • Investigating
    Investigating