Turnio - End users may be experiencing delayed replies – Incident details

A fix to address slowness on the Turn platform has been released, additionally the "lease not found" errors have been addressed. This issue is now mitigated. Thank you for your patience.

We have identified the root cause of the slowness. We have increased the throughput capacity of our systems to deal with slowdowns in responses, while we address the underlying issue.

The issue with journeys not responding have been identified and the team is actively working on a resolution.

The issue with journeys not responding have been identified and the team is actively working on a resolution.

The issue is solved and journeys returned to work as expected for now. We are currently monitoring it.

We have identified an issue with message deliveries. Journeys fail to trigger or respond to interaction. The above issue is impacting some customers. We are working to resolve the issue as quickly as possible.