Issue with Collections on Turn Helpdesk

Resolved

Major outage

Started about 2 years agoApril 30, 2024Lasted about 2 hoursApril 30, 202411:44 AM1:34 PMUTC

Updates

Resolved
April 30, 2024 at 1:34 PMUTC
Resolved
April 30, 2024 at 1:34 PMUTC
The issue with collections has been resolved and organizations should be able to view their collections again.
Identified
April 30, 2024 at 11:45 AMUTC
Identified
April 30, 2024 at 11:45 AMUTC
There is currently an ongoing issue with the Collections on helpdesk and some Turn SaaS accounts are unable to see their collections. We have identified the issue and are looking to release a fix shortly.
Investigating
April 30, 2024 at 11:44 AMUTC
Investigating
April 30, 2024 at 11:44 AMUTC

Turnio - Issue with Collections on Turn Helpdesk – Incident details