Turnio - WhatsApp Business API database disconnections – Incident details

This issue has been resolved.

All services are back up and running again. We are continuing to observe the system.

The Google supplied managed database layer has not applied a configuration change relating to the allowed number of maximum active connections. We're applying it again impacted services are restarting.

We're observing regular disconnections of the WhatsApp Business API infrastructure from the primary database. This will mean disconnections and interruptions for messaging of services using the WhatsApp Business API on https://whatsapp.turn.io . Private clouds and dedicated clusters are unaffected. We are investigating to root cause and will provide more information as it becomes available.