WhatsApp Business API database disconnections

Resolved

Major outage

Started about 3 years agoSeptember 30, 2023Lasted 50 hours 43 minutesSeptember 30, 20236:06 AMOctober 02, 20238:49 AMUTC

Updates

Resolved
October 02, 2023 at 8:49 AMUTC
Resolved
October 02, 2023 at 8:49 AMUTC
This issue has been resolved.
Monitoring
September 30, 2023 at 7:00 AMUTC
Monitoring
September 30, 2023 at 7:00 AMUTC
All services are back up and running again. We are continuing to observe the system.
Identified
September 30, 2023 at 6:38 AMUTC
Identified
September 30, 2023 at 6:38 AMUTC
The Google supplied managed database layer has not applied a configuration change relating to the allowed number of maximum active connections. We're applying it again impacted services are restarting.
Update
September 30, 2023 at 6:07 AMUTC
Update
September 30, 2023 at 6:07 AMUTC
We're observing regular disconnections of the WhatsApp Business API infrastructure from the primary database. This will mean disconnections and interruptions for messaging of services using the WhatsApp Business API on https://whatsapp.turn.io . Private clouds and dedicated clusters are unaffected. We are investigating to root cause and will provide more information as it becomes available.
Investigating
September 30, 2023 at 6:06 AMUTC
Investigating
September 30, 2023 at 6:06 AMUTC

Turnio - WhatsApp Business API database disconnections – Incident details