Turnio - Collection counts not updating – Incident details

All systems operational

Collection counts not updating

Resolved
Major outage
Started over 2 years agoLasted about 24 hours
Updates
  • Resolved
    Resolved
    Issue is resolved. Collection updates again as expected every 5mins.
  • Update
    Update
    We have identified an issue with Collection counts not updating. This means that the chat/message list in the Conversation view may have more or less chats/messages than you are seeing on the Dashboard view. The above issue is impacting all customers, both on the shared cluster and on private clouds. We are working to resolve the issue as quickly as possible.
  • Investigating
    Investigating