Issue with Messages delivery

Resolved

Major outage

Started over 4 years agoFebruary 02, 2022Lasted about 20 hoursFebruary 02, 202211:57 AMFebruary 03, 20228:06 AMUTC

Updates

Resolved
February 03, 2022 at 8:06 AMUTC
Resolved
February 03, 2022 at 8:06 AMUTC
Upgrades are successfully done. All systems are working as expected.
Identified
February 02, 2022 at 1:30 PMUTC
Identified
February 02, 2022 at 1:30 PMUTC
The automatic upgrades of underlying infrastructure is in progress. This is the reason why messages are failing to deliver. We are monitoring and working to resolve the issue.
Update
February 02, 2022 at 11:58 AMUTC
Update
February 02, 2022 at 11:58 AMUTC
We have observed some issues with messages delivery and receipt. This is impacting few clients on app.turn.io. We are working to resolve the issue.
Investigating
February 02, 2022 at 11:57 AMUTC
Investigating
February 02, 2022 at 11:57 AMUTC

Turnio - Issue with Messages delivery – Incident details