Error while sending media messages and templated messages with buttons.

Resolved

Major outage

Started about 5 years agoMay 13, 2021Lasted about 7 hoursMay 13, 202110:09 AM5:13 PMUTC

Updates

Resolved
May 13, 2021 at 5:13 PMUTC
Resolved
May 13, 2021 at 5:13 PMUTC
The issue of sending media messages and templated messages with button is now resolved. All systems are working as expected.
Monitoring
May 13, 2021 at 10:10 AMUTC
Monitoring
May 13, 2021 at 10:10 AMUTC
The issue persists at WhatsApp's end. Messages templates with Buttons and Media messages are impacted due to this outage. We are closely following the updates from WhatsApp.
Investigating
May 13, 2021 at 10:09 AMUTC
Investigating
May 13, 2021 at 10:09 AMUTC

Turnio - Error while sending media messages and templated messages with buttons. – Incident details