Non-availability of Media messages (Audio/Video/pdf) on turn platform

Resolved

Major outage

Started over 5 years agoFebruary 16, 2021Lasted about 14 hoursFebruary 16, 202110:28 AMFebruary 17, 202112:22 AMUTC

Updates

Resolved
February 17, 2021 at 12:22 AMUTC
Resolved
February 17, 2021 at 12:22 AMUTC
We have applied a fix for the issue. All Media messages (Audio/Video/pdf) are working as expected for all clients.
Update
February 16, 2021 at 10:29 AMUTC
Update
February 16, 2021 at 10:29 AMUTC
We have observed that all media messages (Video/Audio/PDFs) sent by clients are not available on the turn platform. That means that media messages sent by your beneficiaries on your turn platform would either be shown as a blank message or wouldn't show at all. This is impacting all clients. We are working hard to get it resolved soon.
Investigating
February 16, 2021 at 10:28 AMUTC
Investigating
February 16, 2021 at 10:28 AMUTC

Turnio - Non-availability of Media messages (Audio/Video/pdf) on turn platform – Incident details