Turnio - Message processing interruptions – Incident details

UI & Helpdesk experiencing degraded performance

Message processing interruptions

Resolved
Major outage
Started over 4 years agoLasted about 6 hours
Updates
  • Resolved
    Resolved
    The issue has been resolved.
  • Update
    Update
    While messages are being processed as normal, they may not be showing up in search results or in the chat list yet. We are continuing to investigate the issues with the search infrastructure and will update here as soon as we know more.
  • Update
    Update
    We're experiencing down time due to problems with indexing of messages on our search infrastructure. We're investigation and will update as soon as we know more.
  • Investigating
    Investigating