Turnio - Downtime – Incident details

The issue has been resolved for the 2 clusters impacted. The underlying technical root cause was a database migration causing a table lock on one of the applications' main tables. This was further complicated by automated database cleanup processes happening on the same table a the same time. Our apologies for the downtime experienced.

The fix we've applied has not yet had it's intended effect. We're continuing to investigate.

A fix is being released to the production environments impacted.

Unfortunately we pushed a faulty release to 2 of our production clusters. This is causing downtime for https://app.turn.io. We are busy issuing a fix and the systems should be online again shortly. Our sincere apologies for this inconvenience, we will provide updates here as we address the underlying issue.