Turn is currently experiencing delays on message processing

Resolved

Degraded performance

Started 12 months agoJuly 29, 2025Lasted about 8 hoursJuly 29, 202511:57 AM7:58 PMUTC

Affected

Messaging & API

UI & Helpdesk

WhatsApp Cloud API

Updates

Resolved
July 29, 2025 at 7:58 PMUTC
Resolved
July 29, 2025 at 7:58 PMUTC
Our engineering team identified database performance degradation due to high data volume and suboptimal query patterns. Immediate mitigation steps have been taken. We will continue to monitor the system closely. Thank you for your patience.
Investigating
July 29, 2025 at 11:57 AMUTC
Investigating
July 29, 2025 at 11:57 AMUTC
We are currently investigating this incident.

Turnio - Turn is currently experiencing delays on message processing – Incident details