Turnio - WhatsApp Flow Failures in Turn SaaS Environment – Incident details

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WhatsApp Flow Failures in Turn SaaS Environment

ResolvedMajor outage3 hours 12 minutes

Affected

Messaging & API

Major outage from 12:21 PM to 3:34 PM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    Some customers experienced failures in WhatsApp message flows, resulting in unhandled exceptions.

    Customers who have WhatsApp Flows implemented may have noticed certain automated WhatsApp Journeys/Flows stop functioning as expected.

    Our engineering team identified the root cause, and we are working on a fix.