Turnio - Turn is currently experiencing issues related to timeouts in message processing – Incident details

The issue is resolved. The slowness was due to an unexpected infrastructure load on the primary database. The reason for that load was identified and removed.

The issue has been resolved, and the application is stable again. We deeply regret any inconvenience this has caused. Should you continue to experience any problems, please don't hesitate to contact Turn support for assistance.

Nature of issue: We are currently experiencing some timeouts in message processing. When it started: This issue started on Aug 1st, 2024 at 03:00 PM GMT +1. Our engineering teams are investigating the issue. When can we expect the next update: We will provide another update when additional information is available.