Turnio - Sandboxes aren't working on turn.io – Incident details

All systems operational

Sandboxes aren't working on turn.io

Resolved
Major outage
Started over 2 years agoLasted about 5 hours
Updates
  • Resolved
    UTC
    Resolved
    Fixed routing for sandboxes on Cloud API.
  • Identified
    UTC
    Identified
    We have identified an issue with the Sandbox accounts. Sandboxes are not working as expected. The above issue is impacting all customers on our shared cluster at https://whatsapp.turn.io. Private cloud customers are not affected. We are working to resolve the issue as quickly as possible.
  • Investigating
    UTC
    Investigating