Turnio - Message delivery issues to end users. – Incident details

The Meta support team has confirmed the resolution of the message delivery issue. We deeply regret any inconvenience this has caused. Should you continue to experience any problems, please don't hesitate to contact Turn support or your impact partnership manager for assistance..

Meta's support and billing engineers have identified the root cause and are working on a resolution. The outage relates to recent billing changes applied by Meta that are in conflict with our account setup as a WhatsApp impact service provider. We will update this status page as soon as we have more information. We sincerely apologise for this interruption in service. Please feel free to reach out to your Impact Partners at Turn should your service be impacted.

We've noticed some problems with messages reaching users. Our engineering team is actively working on resolving this. Additionally, we've reached out to Meta to check if there might be any related issues on their end.