Turnio - Delay in Message Delivery – Incident details

All systems operational

Delay in Message Delivery

Resolved
Major outage
Started almost 3 years agoLasted about 2 hours
Updates
  • Resolved
    Resolved
    No further message delivery delays have been observed, this issue is resolved.
  • Monitoring
    Monitoring
    The rate limiting issue has been addressed and messages are now being delivered. We are continuing to monitor the situation.
  • Update
    Update
    We have identified an issue with rate limiting on the Turn API affecting message delivery. The above issue is impacting all customers on our shared cluster at https://whatsapp.turn.io. Private cloud customers are not affected. We are working to resolve the issue as quickly as possible.
  • Investigating
    Investigating