Turnio - Errors in threads feature in turn.io – Incident details

UI & Helpdesk experiencing degraded performance

Errors in threads feature in turn.io

Resolved
Major outage
Started about 4 years agoLasted about 3 hours
Updates
  • Resolved
    Resolved
    The issue related to threads is now resolved. All features are working as expected.
  • Update
    Update
    We have found an issue that is affecting threads feature. This is impacting some of the clients on app.turn.io. Issues such as saving threads and updating threads is associated with it. We are working tirelessly to get it resolved as quickly as possible.
  • Investigating
    Investigating