Turnio - Backlog on search – Incident details

UI & Helpdesk experiencing degraded performance

Backlog on search

Resolved
Major outage
Started over 4 years agoLasted about 21 hours
Updates
  • Resolved
    Resolved
    The issue was resolved, all backlogged messages that were still waiting to be made available in the search and collections results have been processed.
  • Update
    Update
    We're seeing a backlog build up on our search infrastructure. This can result in a delay in messages and chats becoming visible in collections. We're working on resolving this. Messaging is unaffected by this.
  • Investigating
    Investigating