Turnio - Notice history

All systems operational

Messaging & API - Operational

100% - uptime
May 2026 · 99.75%Jun · 99.56%Jul · 100.0%

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May 2026
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UI & Helpdesk - Operational

100% - uptime
May 2026 · 99.96%Jun · 99.56%Jul · 100.0%

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May 2026
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WhatsApp Cloud API - Operational

100% - uptime
May 2026 · 99.88%Jun · 99.56%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026

Notice history

Jul 2026

Routine Maintenance
  • Completed
    July 09, 2026 at 3:00 AMUTC
    Completed
    July 09, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 09, 2026 at 2:00 AMUTC
    In progress
    July 09, 2026 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 07, 2026 at 9:10 AMUTC
    Planned
    July 07, 2026 at 9:10 AMUTC

    Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:

    • During this time reduced availability of the Turn.io web application should be expected.

    • During this time a delay in message delivery should be expected.

Jun 2026

Routine Maintenance
  • Completed
    June 27, 2026 at 6:39 AMUTC
    Completed
    June 27, 2026 at 6:39 AMUTC
    Maintenance has completed successfully.
  • In progress
    June 27, 2026 at 6:00 AMUTC
    In progress
    June 27, 2026 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned
    June 25, 2026 at 7:15 AMUTC
    Planned
    June 25, 2026 at 7:15 AMUTC

    Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:

    • During this time reduced availability of the Turn.io web application should be expected.

    • During this time a delay in message delivery should be expected.

Meta and WhatsApp are currently experiencing an outage on a global level
  • Resolved
    UTC
    Resolved

    Meta announced that the incident has been resolved.

    https://metastatus.com/whatsapp-business-api
    Resolved

    Jun 12 2026 2:10 PM GMT-3

    We have recovered from an earlier outage impacting Cloud API, and services have now been restored. We apologize for any inconvenience that this may have caused.

  • Monitoring
    UTC
    Monitoring

    Meta has informed that they are experiencing high service disruptions.
    We are actively monitoring the situation and will provide updates as soon as possible.

    We are currently experiencing high disruptions impacting the WhatsApp Cloud API. Our engineering teams are investigating the issue. We will provide another update within the next hour or sooner if additional information becomes available.

    https://metastatus.com/whatsapp-business-api

  • Identified
    UTC
    Identified

    WhatsApp is currently experiencing a global outage.

    We are actively monitoring the situation and will provide updates as they become available.

Slightly higher latency being observed in API endpoints
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Latencies across the product are back to normal.

  • Identified
    UTC
    Identified

    We are currently experiencing a slight delay in our API endpoints which might be affecting navigating the Turn.io interface and a slight delay in API endpoint responses.

    We have already tracked down the issues and are now working on addressing them.

May 2026

Turn.io platform is not responding
  • Resolved
    UTC
    Resolved

    This incident has been resolved and all operations are now fully functional.

  • Monitoring
    UTC
    Monitoring

    We're seeing the underlying issue crop up again on occasion. We have identified it and are monitoring it. We'll update here once a permanent fix is released.

  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    Thank you for your patience.

  • Investigating
    UTC
    Investigating

    whatsapp.turn.io is not loading.
    We are currently investigating this incident.

    We apologise for the inconvenience.

Messaging on Turn.io is experiencing issues
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently investigating an issue with delayed messaging.

Delays in Message Delivery
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We have applied a fix that has restored message processing.

    A backlog of delayed messages is currently being worked through, and customers running bulk send-outs may still experience some delay until the queue is fully cleared.

    We are monitoring closely and will post another update once everything is back to normal.

  • Identified
    UTC
    Identified

    We are currently investigating delays in message delivery on turn.io. Messages are being queued and will be delivered, but some may experience significant delay.

    Our engineering team is actively investigating the root cause. We will provide an update as soon as we have more information.

    We apologise for the inconvenience.

Message Sending and Receiving is impacted on Meta
  • Resolved
    UTC
    Resolved

    This incident has been resolved by Meta.

  • Investigating
    UTC
    Investigating

    Meta is currently experiencing high disruptions across webhook delivery and marketing API. This is affecting Turn.io where you might be seeing messages coming in with a delay or the bot taking longer to respond.

    https://metastatus.com/whatsapp-business-api

Routine Maintenance
  • Completed
    May 15, 2026 at 4:00 AMUTC
    Completed
    May 15, 2026 at 4:00 AMUTC
    Maintenance has completed successfully
  • In progress
    May 15, 2026 at 1:30 AMUTC
    In progress
    May 15, 2026 at 1:30 AMUTC
    Maintenance is now in progress
  • Planned
    May 15, 2026 at 1:30 AMUTC
    Planned
    May 15, 2026 at 1:30 AMUTC

    Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:

    • During this time reduced availability of the Turn.io web application should be expected.

    • During this time a delay in message delivery should be expected.

May 2026 to Jul 2026

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