Notice history

May 2025

Jun 2025

Jul 2025

May 2025

Jun 2025

Jul 2025

May 2025

Jun 2025

Jul 2025

Routine Maintenance

Completed
July 09, 2025 at 9:46 PM
Completed
July 09, 2025 at 9:46 PM
Maintenance has completed successfully.
In progress
July 09, 2025 at 8:00 PM
In progress
July 09, 2025 at 8:00 PM
Maintenance is now in progress
Planned
July 09, 2025 at 8:00 PM
Planned
July 09, 2025 at 8:00 PM
Routine system maintenance will be performed on Wednesday 9 July 2025. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.
What you need to know:
- During this time reduced availability of the Turn.io web application should be expected.
- During this time a delay in message delivery should be expected.
- Short periods of downtime might occur.

Routine Maintenance

Completed
July 02, 2025 at 10:00 PM
Completed
July 02, 2025 at 10:00 PM
Maintenance has completed successfully
In progress
July 02, 2025 at 8:00 PM
In progress
July 02, 2025 at 8:00 PM
Maintenance is now in progress
Planned
July 02, 2025 at 8:00 PM
Planned
July 02, 2025 at 8:00 PM
Routine system maintenance will be performed on Wednesday 2 July 2025. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

What you need to know:
- During this time reduced availability of the Turn.io web application should be expected.
- During this time a delay in message delivery should be expected.

Routine Maintenance

Completed
June 26, 2025 at 8:30 PM
Completed
June 26, 2025 at 8:30 PM
Maintenance has completed successfully
In progress
June 26, 2025 at 8:00 PM
In progress
June 26, 2025 at 8:00 PM
Maintenance is now in progress
Planned
June 26, 2025 at 8:00 PM
Planned
June 26, 2025 at 8:00 PM
Routine system maintenance will be performed on Thursday 26 June 2025. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

What you need to know:
- During this time reduced availability of the Turn.io web application should be expected.
- During this time a delay in message delivery should be expected.

Resolved
June 25, 2025 at 7:43 AM
Resolved
June 25, 2025 at 7:43 AM
The issue around some users not being able to login or having issues navigating the helpdesk even after being logged in has now been resolved. The issue was identified at 05:00 UTC and was immediately picked up and resolved by 07:30 UTC.
Investigating
June 25, 2025 at 7:42 AM
Investigating
June 25, 2025 at 7:42 AM

Resolved
June 12, 2025 at 9:37 PM
Resolved
June 12, 2025 at 9:37 PM
The login issues caused by the Google Cloud Platform outage are no longer affecting access to Turn.io. Users should now be able to log in without any problems. We’ll continue monitoring the situation closely. If you’re still experiencing issues or need any assistance, please don’t hesitate to reach out to our support team.
Monitoring
June 12, 2025 at 6:46 PM
Monitoring
June 12, 2025 at 6:46 PM
We are currently experiencing partial login issues on Turn.io due to an ongoing incident affecting several Google Cloud Platform services, including: - Google Cloud Dataproc - Google Cloud Storage - Identity and Access Management (IAM) As a result, some users may encounter difficulties logging into the platform. This issue is not affecting all users. We are closely monitoring the situation and will provide updates as soon as more information becomes available. You can also follow Google’s status updates here: https://status.cloud.google.com/regional/europe Thank you for your patience.
Investigating
June 12, 2025 at 6:45 PM
Investigating
June 12, 2025 at 6:45 PM

Resolved
May 30, 2025 at 10:42 AM
Resolved
May 30, 2025 at 10:42 AM
All email reminders, webhook alerts, and export insights are working again on all environment.
Identified
May 30, 2025 at 9:02 AM
Identified
May 30, 2025 at 9:02 AM
All email reminders, webhook alerts, and export insights are working again on the shared environment. Updates to private clouds currently being rolled out.
Investigating
May 30, 2025 at 9:01 AM
Investigating
May 30, 2025 at 9:01 AM

Resolved
May 28, 2025 at 7:08 PM
Resolved
May 28, 2025 at 7:08 PM
This incident has been fully resolved. We experienced delays in processing incoming messages and automated journeys due to inefficient search infrastructure operations that were slowing down our platform. Our engineering team identified and fixed the underlying performance issues throughout the day. All services are now operating normally and message processing has returned to expected speeds. We apologize for any delays you may have experienced with your messaging and automation today.
Identified
May 28, 2025 at 12:52 PM
Identified
May 28, 2025 at 12:52 PM
We're still seeing occasional delays occur and we're doing further investigation as to the underlying causes.
Monitoring
May 28, 2025 at 10:40 AM
Monitoring
May 28, 2025 at 10:40 AM
We have released a fix to address the database operation which was causing delays. Things are looking stable again and the system is performing as expected. We will continue to monitor the situation.
Update
May 28, 2025 at 8:24 AM
Update
May 28, 2025 at 8:24 AM
Recent performance improvements work has changed how updates happen to contact information. We suspect that as a side effect of this, it is highlighting an un-optimised database operation which could be causing a degradation in system performance. We are still investigating and observing.
Investigating
May 28, 2025 at 8:23 AM
Investigating
May 28, 2025 at 8:23 AM

Resolved
May 15, 2025 at 4:14 PM
Resolved
May 15, 2025 at 4:14 PM
The issue has been resolved, the application is stable again. The instability was caused by an unexpected infrastructure load, which has been identified and addressed.
Update
May 15, 2025 at 4:01 PM
Update
May 15, 2025 at 4:01 PM
When can we expect next update: We will provide another update when additional information is available.
Investigating
May 15, 2025 at 4:00 PM
Investigating
May 15, 2025 at 4:00 PM

Resolved
May 01, 2025 at 5:30 PM
Resolved
May 01, 2025 at 5:30 PM
We are continuing to investigate the cause of chats and the contact details sidebar loading slowly in the helpdesk. We will provide another update when additional information is available. We traced the degradation to extra queries triggered when listing templated messages. A fix was launched and chat loading performance has returned to normal.
Investigating
May 01, 2025 at 5:29 PM
Investigating
May 01, 2025 at 5:29 PM

May 2025 to Jul 2025

Turnio - Notice history