Turnio - Notice history

All systems operational

Messaging & API - Operational

100% - uptime
Apr 2026 · 99.97%May · 99.75%Jun · 100.0%

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Apr 2026
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UI & Helpdesk - Operational

100% - uptime
Apr 2026 · 100.0%May · 99.96%Jun · 100.0%

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Apr 2026
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Jun 2026

WhatsApp Cloud API - Operational

100% - uptime
Apr 2026 · 100.0%May · 99.88%Jun · 100.0%

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Apr 2026
May 2026
Jun 2026

Notice history

Jun 2026

Slightly higher latency being observed in API endpoints
  • Resolved
    Resolved

    This incident has been resolved. Latencies across the product are back to normal.

  • Identified
    Identified

    We are currently experiencing a slight delay in our API endpoints which might be affecting navigating the Turn.io interface and a slight delay in API endpoint responses.

    We have already tracked down the issues and are now working on addressing them.

May 2026

Turn.io platform is not responding
  • Resolved
    Resolved

    This incident has been resolved and all operations are now fully functional.

  • Monitoring
    Monitoring

    We're seeing the underlying issue crop up again on occasion. We have identified it and are monitoring it. We'll update here once a permanent fix is released.

  • Resolved
    Resolved

    This incident has been resolved.

    Thank you for your patience.

  • Investigating
    Investigating

    whatsapp.turn.io is not loading.
    We are currently investigating this incident.

    We apologise for the inconvenience.

Messaging on Turn.io is experiencing issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an issue with delayed messaging.

Delays in Message Delivery
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have applied a fix that has restored message processing.

    A backlog of delayed messages is currently being worked through, and customers running bulk send-outs may still experience some delay until the queue is fully cleared.

    We are monitoring closely and will post another update once everything is back to normal.

  • Identified
    Identified

    We are currently investigating delays in message delivery on turn.io. Messages are being queued and will be delivered, but some may experience significant delay.

    Our engineering team is actively investigating the root cause. We will provide an update as soon as we have more information.

    We apologise for the inconvenience.

Message Sending and Receiving is impacted on Meta
  • Resolved
    Resolved

    This incident has been resolved by Meta.

  • Investigating
    Investigating

    Meta is currently experiencing high disruptions across webhook delivery and marketing API. This is affecting Turn.io where you might be seeing messages coming in with a delay or the bot taking longer to respond.

    https://metastatus.com/whatsapp-business-api

Routine Maintenance
  • Completed
    May 15, 2026 at 4:00 AM
    Completed
    May 15, 2026 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    May 15, 2026 at 1:30 AM
    In progress
    May 15, 2026 at 1:30 AM
    Maintenance is now in progress
  • Planned
    May 15, 2026 at 1:30 AM
    Planned
    May 15, 2026 at 1:30 AM

    Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:

    • During this time reduced availability of the Turn.io web application should be expected.

    • During this time a delay in message delivery should be expected.

Apr 2026

Message Sending is Impacted
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Routine Maintenance
  • Completed
    April 24, 2026 at 2:00 AM
    Completed
    April 24, 2026 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    April 24, 2026 at 1:00 AM
    In progress
    April 24, 2026 at 1:00 AM
    Maintenance is now in progress
  • Planned
    April 24, 2026 at 1:00 AM
    Planned
    April 24, 2026 at 1:00 AM

    Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:

    • During this time reduced availability of the Turn.io web application should be expected.

    • During this time a delay in message delivery should be expected.

All outbound messaging is impacted for organisations with negative credit balance
  • Resolved
    Resolved

    This issue has now been resolved.

    If you were under the waiver, we remind you that in order to send marketing templates, you need to ensure that you’ve topped up your Message Credits, otherwise any templates, reminders or scheduled journeys will fail to send.

  • Investigating
    Investigating

    Numbers that are in a negative credit balance, are being prevented from sending all kinds of messages, where they should only be prevented from sending template messages.


    If you’re affected, please go to your organisation’s Message Billing page and top-up your message template credits to $0 or above.

Apr 2026 to Jun 2026

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