Turnio - Notice history

All systems operational

Messaging & API - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

UI & Helpdesk - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 99.97%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

WhatsApp Cloud API - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Notice history

Oct 2025

Routine Maintenance
  • Completed
    October 02, 2025 at 12:00 AM
    Completed
    October 02, 2025 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    October 01, 2025 at 11:00 PM
    In progress
    October 01, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    October 01, 2025 at 11:00 PM
    Planned
    October 01, 2025 at 11:00 PM

    Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:
    - During this time reduced availability of the Turn.io web application should be expected.
    - During this time a delay in message delivery should be expected.

Sep 2025

Degraded Functionality in Private Clouds Affecting Logging
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We have been able to confirm that this has only affected Journey logging and have descelated this incident to Degraded Performance rather than a partial outage.

  • Identified
    Identified

    We have identified a configuration issue, which has affected only our Private Clouds running on AWS. If your organisation runs on https://whatsapp.turn.io/ then it is unaffected. We have identified the issue and are working on a fix for this incident. Currently, we have identified that logging functionality has been affected and are working to determine if other services are affected.

Routine Maintenance
  • Completed
    September 22, 2025 at 7:23 AM
    Completed
    September 22, 2025 at 7:23 AM

    Maintenance has completed successfully without any disruption to services.

  • In progress
    September 22, 2025 at 7:00 AM
    In progress
    September 22, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    September 22, 2025 at 7:00 AM
    Planned
    September 22, 2025 at 7:00 AM

    Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:
    - During this time reduced availability of the Turn.io web application should be expected.
    - During this time a delay in message delivery should be expected.

Slowness on API
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We're experiencing slowness on our API and are actively investigating. We will report back with our findings as soon as possible.

Aug 2025

Routine Maintenance
  • Completed
    August 24, 2025 at 12:56 PM
    Completed
    August 24, 2025 at 12:56 PM
    Maintenance has completed successfully.
  • In progress
    August 24, 2025 at 6:00 AM
    In progress
    August 24, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    August 24, 2025 at 6:00 AM
    Planned
    August 24, 2025 at 6:00 AM

    Routine system maintenance will be performed on Sunday 24 August 2025. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:
    - During this time reduced availability of the Turn.io web application should be expected.
    - During this time a delay in message delivery should be expected.

Turn.io Experiencing Call Acceptance Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Degraded performance
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Turn.io is currently experiencing a slight degradation in performance. We identified the issue and releasing a fix.

Aug 2025 to Oct 2025

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