Turnio - WhatsApp Flow Failures in Turn SaaS Environment – Incident details

All systems operational

WhatsApp Flow Failures in Turn SaaS Environment

Resolved
Major outage
Started 30 days agoLasted about 3 hours

Affected

Messaging & API

Major outage from 12:21 PM to 3:34 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Some customers experienced failures in WhatsApp message flows, resulting in unhandled exceptions.

    Customers who have WhatsApp Flows implemented may have noticed certain automated WhatsApp Journeys/Flows stop functioning as expected.

    Our engineering team identified the root cause, and we are working on a fix.