Turnio - Notice history

All systems operational

Messaging & API - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 99.55%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

UI & Helpdesk - Operational

100% - uptime
Oct 2025 · 99.79%Nov · 99.92%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

WhatsApp Cloud API - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Notice history

Dec 2025

No notices reported this month

Nov 2025

Turn.io is Experiencing an Outage
  • Resolved
    Resolved

    Our systems experienced a period of degraded performance. This began with an unexpected surge in background processing, which put unusual pressure on our database. At the same time, a suspected issue with Cloudflare contributed to delays in some of our internal processes. Together, these factors created a rare chain reaction that temporarily slowed down parts of our platform.
    Although Cloudflare’s wider incident is still ongoing, our services have now returned to normal and remain stable.

    We’re applying additional safeguards to ensure this can’t happen again.

    Thank you for your patience while we resolved this.

  • Monitoring
    Monitoring

    This incident has been resolved. We are observing to ensure that nothing goes wrong again.

  • Identified
    Identified

    We are continuing to work on a fix for this incident. Responses on some WhatsApp lines are delayed.

  • Investigating
    Investigating

    We are aware that https://whatsapp.turn.io/app/ is not responding or loading. We are currently investigating this incident with the highest priority.

Routine Maintenance
  • Completed
    November 14, 2025 at 3:00 AM
    Completed
    November 14, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    November 14, 2025 at 2:00 AM
    In progress
    November 14, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    November 14, 2025 at 2:00 AM
    Planned
    November 14, 2025 at 2:00 AM

    Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:
    - During this time reduced availability of the Turn.io web application should be expected.
    - During this time a delay in message delivery should be expected.

WhatsApp Flow Failures in Turn SaaS Environment
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Some customers experienced failures in WhatsApp message flows, resulting in unhandled exceptions.

    Customers who have WhatsApp Flows implemented may have noticed certain automated WhatsApp Journeys/Flows stop functioning as expected.

    Our engineering team identified the root cause, and we are working on a fix.

Oct 2025

Expedited Maintenance
  • Completed
    October 22, 2025 at 3:00 AM
    Completed
    October 22, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    October 22, 2025 at 2:00 AM
    In progress
    October 22, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    October 22, 2025 at 2:00 AM
    Planned
    October 22, 2025 at 2:00 AM

    We are performing expedited maintenance to increase system capacity and ensure continued reliability under growing load. During this time some services may experience intermittent performance degradation or brief interruptions impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:
    - During this time reduced availability of the Turn.io web application should be expected.
    - During this time a delay in message delivery should be expected.

    Thank you for your patience and understanding.

Microsoft Login Issues
  • Resolved
    Resolved

    The issue with Microsoft authentication services has been successfully resolved.
    All systems are now functioning normally, and you should be able to log in to turn.io without any problems.

    We’ve completed the necessary updates to ensure continued stability and secure access moving forward.

  • Investigating
    Investigating

    We are currently experiencing an issue with Microsoft authentication services, which is affecting login and account management on Turn.io for customers who use Microsoft to sign in.

    Our team is closely monitoring the situation and working to restore full access as quickly as possible.

Routine Maintenance
  • Completed
    October 02, 2025 at 12:00 AM
    Completed
    October 02, 2025 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    October 01, 2025 at 11:00 PM
    In progress
    October 01, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    October 01, 2025 at 11:00 PM
    Planned
    October 01, 2025 at 11:00 PM

    Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:
    - During this time reduced availability of the Turn.io web application should be expected.
    - During this time a delay in message delivery should be expected.

Oct 2025 to Dec 2025

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