Turnio - Notice history

The fix for the major disruption impacting messaging templates on WhatsApp Business Management API has been deployed and this issue is now resolved as of 11:00 GMT. Thank you for your patience.

Meta's engineering teams have identified the root cause of the disruption impacting messaging templates on WhatsApp Business Management APIs. They are currently deploying the fix. https://metastatus.com/whatsapp-business-api We will keep you updated about the progress.

Meta is experiencing some disruption impacting messaging templates on WhatsApp Business Management APIs. This issue started on Jun 26 2024 6:35 AM GMT-3 reported at https://metastatus.com/whatsapp-business-api We are monitoring the situation and update you as soon as the Meta team has resolved the issue.

A fix to address slowness on the Turn platform has been released, additionally the "lease not found" errors have been addressed. This issue is now mitigated. Thank you for your patience.

We have identified the root cause of the slowness. We have increased the throughput capacity of our systems to deal with slowdowns in responses, while we address the underlying issue.

The issue with journeys not responding have been identified and the team is actively working on a resolution.

The issue with journeys not responding have been identified and the team is actively working on a resolution.

The issue is solved and journeys returned to work as expected for now. We are currently monitoring it.

We have identified an issue with message deliveries. Journeys fail to trigger or respond to interaction. The above issue is impacting some customers. We are working to resolve the issue as quickly as possible.

Webhooks are functioning as expected.

We have identified an issue with Webhooks not receiving events or sending multiple messages. The above issue is impacting some customers on our shared cluster at https://whatsapp.turn.io. Private cloud customers are not affected. We are working to resolve the issue as quickly as possible.

Issue has been resolved

The issue with collections has been resolved and organizations should be able to view their collections again.

There is currently an ongoing issue with the Collections on helpdesk and some Turn SaaS accounts are unable to see their collections. We have identified the issue and are looking to release a fix shortly.

The issue impacting message delivery is resolved now.

We have identified an issue that impacts message delivery for all clients on Turn Saas cluster. Our engineers are looking into it.

The fix for the major disruption impacting message delivery on Meta Cloud API has been deployed and this issue is now mitigated as of April 11th 4:30AM GMT. Thank you for your patience. Reference: https://metastatus.com/whatsapp-business-api

We had identified an issue with Meta business products experiencing an outage. Reference: https://metastatus.com/

All issues have been resolved and Turn is working as expected.

We have identified an issue with the Turn WebApp UI. Turn's web page fails to load or update in the browser. The above issue is impacting all customers on our shared cluster at https://whatsapp.turn.io. Private cloud customers are also affected. Please note that the messaging service is not affected. We are working to resolve the issue as quickly as possible.

The issue is resolved by Meta engineering team. We deeply regret any inconvenience this has caused. Should you continue to experience any problems, please don't hesitate to contact Turn support for assistance.

Meta is experiencing a significant disruption that affects the delivery of messages for all numbers via the Cloud API and On-Premise API. This issue started on 04-03-2024 at 11:18 AM PST. We are monitoring the situation and update you as soon as the Meta team has resolved the issue. Reference: https://metastatus.com/