Turnio - Notice history

All issues have been resolved and Turn is working as expected.

The issue is been resolved.

One of the servers in the pool of available servers is misbehaving and is automatically being replaced, causing restarts of various services in Turn. These restarts can cause message delivery delays and disconnects in the user interface. It is impacting all customers on our shared cluster at https://whatsapp.turn.io. Private cloud customers are unaffected. We are working to resolve the issue as quickly as possible.

This issue has been resolved.

All services are back up and running again. We are continuing to observe the system.

The Google supplied managed database layer has not applied a configuration change relating to the allowed number of maximum active connections. We're applying it again impacted services are restarting.

We're observing regular disconnections of the WhatsApp Business API infrastructure from the primary database. This will mean disconnections and interruptions for messaging of services using the WhatsApp Business API on https://whatsapp.turn.io . Private clouds and dedicated clusters are unaffected. We are investigating to root cause and will provide more information as it becomes available.

All issues have been resolved and the application works as expected.

We are encountering a major breakdown that impacts all services & APIs Our engineers are working on it. We will update the progress shortly.