Turnio - Notice history

All systems operational

Messaging & API - Operational

100% - uptime
Mar 2026 · 99.92%Apr · 99.97%May · 100.0%

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Mar 2026
Apr 2026
May 2026

UI & Helpdesk - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
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WhatsApp Cloud API - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

Notice history

May 2026

Routine Maintenance
Scheduled for May 13, 2026 at 2:00 AM – 2:00 AM
  • Planned
    May 13, 2026 at 2:00 AM
    Planned
    May 13, 2026 at 2:00 AM

    Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:

    • During this time reduced availability of the Turn.io web application should be expected.

    • During this time a delay in message delivery should be expected.

Routine Maintenance
  • Completed
    May 11, 2026 at 3:00 AM
    Completed
    May 11, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    May 11, 2026 at 2:00 AM
    In progress
    May 11, 2026 at 2:00 AM
    Maintenance is now in progress
  • Planned
    May 11, 2026 at 2:00 AM
    Planned
    May 11, 2026 at 2:00 AM

    Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:

    • During this time reduced availability of the Turn.io web application should be expected.

    • During this time a delay in message delivery should be expected.

Routine Maintenance
  • Completed
    May 06, 2026 at 3:00 AM
    Completed
    May 06, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    May 06, 2026 at 2:00 AM
    In progress
    May 06, 2026 at 2:00 AM
    Maintenance is now in progress
  • Planned
    May 06, 2026 at 2:00 AM
    Planned
    May 06, 2026 at 2:00 AM

    Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:

    • During this time reduced availability of the Turn.io web application should be expected.

    • During this time a delay in message delivery should be expected.

Apr 2026

Message Sending is Impacted
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Routine Maintenance
  • Completed
    April 24, 2026 at 2:00 AM
    Completed
    April 24, 2026 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    April 24, 2026 at 1:00 AM
    In progress
    April 24, 2026 at 1:00 AM
    Maintenance is now in progress
  • Planned
    April 24, 2026 at 1:00 AM
    Planned
    April 24, 2026 at 1:00 AM

    Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:

    • During this time reduced availability of the Turn.io web application should be expected.

    • During this time a delay in message delivery should be expected.

All outbound messaging is impacted for organisations with negative credit balance
  • Resolved
    Resolved

    This issue has now been resolved.

    If you were under the waiver, we remind you that in order to send marketing templates, you need to ensure that you’ve topped up your Message Credits, otherwise any templates, reminders or scheduled journeys will fail to send.

  • Investigating
    Investigating

    Numbers that are in a negative credit balance, are being prevented from sending all kinds of messages, where they should only be prevented from sending template messages.


    If you’re affected, please go to your organisation’s Message Billing page and top-up your message template credits to $0 or above.

Mar 2026

Message Sending is Impacted
  • Resolved
    Resolved

    Meta has recovered from an earlier outage impacting Cloud API, and services have now been restored.
    We apologize for any inconvenience that this may have caused.

  • Identified
    Identified

    Meta is currently experiencing low disruptions that are affecting the sending of messages on the WhatsApp Cloud API. They have identified the potential issue and anticipate a resolution by 6 PM PST.

    We will provide another update within 4 hours or sooner if additional information becomes available.

Message Sending is Impacted
  • Resolved
    Resolved

    The incident has been marked as resolved by Meta.

  • Investigating
    Investigating

    Meta is experiencing issues around message sending.

Mar 2026 to May 2026

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