Turnio - Notice history

All systems operational

Messaging & API - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 99.96%

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May 2025
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Jul 2025

UI & Helpdesk - Operational

100% - uptime
May 2025 · 100.0%Jun · 99.87%Jul · 100.0%

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May 2025
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WhatsApp Cloud API - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Notice history

Jul 2025

Degraded Performance
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The system has stabilized and we are continuing to monitor it.

  • Investigating
    Investigating

    Turn.io is currently experiencing a slight degradation in performance. We are currently looking into the issue.

Turn is currently experiencing delays on message processing
  • Resolved
    Resolved
    Our engineering team identified database performance degradation due to high data volume and suboptimal query patterns. Immediate mitigation steps have been taken. We will continue to monitor the system closely. Thank you for your patience.
  • Investigating
    Investigating
    We are currently investigating this incident.
Routine Maintenance
  • Completed
    July 25, 2025 at 9:00 PM
    Completed
    July 25, 2025 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    July 25, 2025 at 8:30 PM
    In progress
    July 25, 2025 at 8:30 PM
    Maintenance is now in progress
  • Planned
    July 25, 2025 at 8:30 PM
    Planned
    July 25, 2025 at 8:30 PM

    Routine system maintenance will be performed on Friday 25 July 2025. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:

    - During this time reduced availability of the Turn.io web application should be expected.

    - During this time a delay in message delivery should be expected.

    - Short periods of downtime might occur.

Downtime on API
  • Resolved
    Resolved

    This incident has been resolved. We are continuing to closely monitor the situation.

  • Investigating
    Investigating

    We're experiencing downtime on our API and are actively investigating. We will report back with our findings as soon as possible.

Routine Maintenance
  • Completed
    July 09, 2025 at 9:46 PM
    Completed
    July 09, 2025 at 9:46 PM
    Maintenance has completed successfully.
  • In progress
    July 09, 2025 at 8:00 PM
    In progress
    July 09, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    July 09, 2025 at 8:00 PM
    Planned
    July 09, 2025 at 8:00 PM

    Routine system maintenance will be performed on Wednesday 9 July 2025. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:

    - During this time reduced availability of the Turn.io web application should be expected.

    - During this time a delay in message delivery should be expected.

    - Short periods of downtime might occur.

Jun 2025

Routine Maintenance
  • Completed
    June 26, 2025 at 8:30 PM
    Completed
    June 26, 2025 at 8:30 PM
    Maintenance has completed successfully
  • In progress
    June 26, 2025 at 8:00 PM
    In progress
    June 26, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    June 26, 2025 at 8:00 PM
    Planned
    June 26, 2025 at 8:00 PM

    Routine system maintenance will be performed on Thursday 26 June 2025. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:
    - During this time reduced availability of the Turn.io web application should be expected.
    - During this time a delay in message delivery should be expected.

Intermittent issue with login and helpdesk
  • Resolved
    Resolved
    The issue around some users not being able to login or having issues navigating the helpdesk even after being logged in has now been resolved. The issue was identified at 05:00 UTC and was immediately picked up and resolved by 07:30 UTC.
  • Investigating
    Investigating
Turn is Currently Experiencing partial login issues related to Google Cloud Platform outage
  • Resolved
    Resolved
    The login issues caused by the Google Cloud Platform outage are no longer affecting access to Turn.io. Users should now be able to log in without any problems. We’ll continue monitoring the situation closely. If you’re still experiencing issues or need any assistance, please don’t hesitate to reach out to our support team.
  • Monitoring
    Monitoring
    We are currently experiencing partial login issues on Turn.io due to an ongoing incident affecting several Google Cloud Platform services, including: - Google Cloud Dataproc - Google Cloud Storage - Identity and Access Management (IAM) As a result, some users may encounter difficulties logging into the platform. This issue is not affecting all users. We are closely monitoring the situation and will provide updates as soon as more information becomes available. You can also follow Google’s status updates here: https://status.cloud.google.com/regional/europe Thank you for your patience.
  • Investigating
    Investigating

May 2025

Turn is Currently Experiencing Email Reminder Failures
  • Resolved
    Resolved
    All email reminders, webhook alerts, and export insights are working again on all environment.
  • Identified
    Identified
    All email reminders, webhook alerts, and export insights are working again on the shared environment. Updates to private clouds currently being rolled out.
  • Investigating
    Investigating
Delays on inbound message processing
  • Resolved
    Resolved
    This incident has been fully resolved. We experienced delays in processing incoming messages and automated journeys due to inefficient search infrastructure operations that were slowing down our platform. Our engineering team identified and fixed the underlying performance issues throughout the day. All services are now operating normally and message processing has returned to expected speeds. We apologize for any delays you may have experienced with your messaging and automation today.
  • Identified
    Identified
    We're still seeing occasional delays occur and we're doing further investigation as to the underlying causes.
  • Monitoring
    Monitoring
    We have released a fix to address the database operation which was causing delays. Things are looking stable again and the system is performing as expected. We will continue to monitor the situation.
  • Update
    Update
    Recent performance improvements work has changed how updates happen to contact information. We suspect that as a side effect of this, it is highlighting an un-optimised database operation which could be causing a degradation in system performance. We are still investigating and observing.
  • Investigating
    Investigating
Turn is Currently Experiencing a major outage
  • Resolved
    Resolved
    The issue has been resolved, the application is stable again. The instability was caused by an unexpected infrastructure load, which has been identified and addressed.
  • Update
    Update
    When can we expect next update: We will provide another update when additional information is available.
  • Investigating
    Investigating
Turn is currently experiencing issues related to certain chats loading slowly in the helpdesk
  • Resolved
    Resolved
    We are continuing to investigate the cause of chats and the contact details sidebar loading slowly in the helpdesk. We will provide another update when additional information is available. We traced the degradation to extra queries triggered when listing templated messages. A fix was launched and chat loading performance has returned to normal.
  • Investigating
    Investigating

May 2025 to Jul 2025

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