Turnio - Notice history

All systems operational

Messaging & API - Operational

100% - uptime
Jul 2025 · 99.96%Aug · 100.0%Sep · 100.0%

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Jul 2025
Aug 2025
Sep 2025

UI & Helpdesk - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 99.97%

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Jul 2025
Aug 2025
Sep 2025

WhatsApp Cloud API - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2025
Aug 2025
Sep 2025

Notice history

Sep 2025

Degraded Functionality in Private Clouds Affecting Logging
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We have been able to confirm that this has only affected Journey logging and have descelated this incident to Degraded Performance rather than a partial outage.

  • Identified
    Identified

    We have identified a configuration issue, which has affected only our Private Clouds running on AWS. If your organisation runs on https://whatsapp.turn.io/ then it is unaffected. We have identified the issue and are working on a fix for this incident. Currently, we have identified that logging functionality has been affected and are working to determine if other services are affected.

Routine Maintenance
  • Completed
    September 22, 2025 at 7:23 AM
    Completed
    September 22, 2025 at 7:23 AM

    Maintenance has completed successfully without any disruption to services.

  • In progress
    September 22, 2025 at 7:00 AM
    In progress
    September 22, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    September 22, 2025 at 7:00 AM
    Planned
    September 22, 2025 at 7:00 AM

    Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:
    - During this time reduced availability of the Turn.io web application should be expected.
    - During this time a delay in message delivery should be expected.

Slowness on API
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We're experiencing slowness on our API and are actively investigating. We will report back with our findings as soon as possible.

Aug 2025

Routine Maintenance
  • Completed
    August 24, 2025 at 12:56 PM
    Completed
    August 24, 2025 at 12:56 PM
    Maintenance has completed successfully.
  • In progress
    August 24, 2025 at 6:00 AM
    In progress
    August 24, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    August 24, 2025 at 6:00 AM
    Planned
    August 24, 2025 at 6:00 AM

    Routine system maintenance will be performed on Sunday 24 August 2025. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:
    - During this time reduced availability of the Turn.io web application should be expected.
    - During this time a delay in message delivery should be expected.

Turn.io Experiencing Call Acceptance Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Degraded performance
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Turn.io is currently experiencing a slight degradation in performance. We identified the issue and releasing a fix.

Jul 2025

Degraded Performance
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The system has stabilized and we are continuing to monitor it.

  • Investigating
    Investigating

    Turn.io is currently experiencing a slight degradation in performance. We are currently looking into the issue.

Turn is currently experiencing delays on message processing
  • Resolved
    Resolved
    Our engineering team identified database performance degradation due to high data volume and suboptimal query patterns. Immediate mitigation steps have been taken. We will continue to monitor the system closely. Thank you for your patience.
  • Investigating
    Investigating
    We are currently investigating this incident.
Routine Maintenance
  • Completed
    July 25, 2025 at 9:00 PM
    Completed
    July 25, 2025 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    July 25, 2025 at 8:30 PM
    In progress
    July 25, 2025 at 8:30 PM
    Maintenance is now in progress
  • Planned
    July 25, 2025 at 8:30 PM
    Planned
    July 25, 2025 at 8:30 PM

    Routine system maintenance will be performed on Friday 25 July 2025. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:

    - During this time reduced availability of the Turn.io web application should be expected.

    - During this time a delay in message delivery should be expected.

    - Short periods of downtime might occur.

Downtime on API
  • Resolved
    Resolved

    This incident has been resolved. We are continuing to closely monitor the situation.

  • Investigating
    Investigating

    We're experiencing downtime on our API and are actively investigating. We will report back with our findings as soon as possible.

Routine Maintenance
  • Completed
    July 09, 2025 at 9:46 PM
    Completed
    July 09, 2025 at 9:46 PM
    Maintenance has completed successfully.
  • In progress
    July 09, 2025 at 8:00 PM
    In progress
    July 09, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    July 09, 2025 at 8:00 PM
    Planned
    July 09, 2025 at 8:00 PM

    Routine system maintenance will be performed on Wednesday 9 July 2025. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:

    - During this time reduced availability of the Turn.io web application should be expected.

    - During this time a delay in message delivery should be expected.

    - Short periods of downtime might occur.

Jul 2025 to Sep 2025

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