Turnio - Notice history

We have resolved the issue of button automation. All features are working as expected for all clients.

We have identified an issue with the button automation. When users click on the button inside message templates that they have received then they either get a catch all message or no message at all from the service. This is impacting all clients. We are working hard to get it resolved.

The upgrades have completed and everything's been operating normally since 19:20 UTC.

Due to an unannounced service upgrade, the cluster powering app.turn.io was restarted. This may cause some intermittent interruptions in messaging and delays in messages being available in search. We'll update this status update once completed.

The issue related to threads is now resolved. All features are working as expected.

We have found an issue that is affecting threads feature. This is impacting some of the clients on app.turn.io. Issues such as saving threads and updating threads is associated with it. We are working tirelessly to get it resolved as quickly as possible.

We have resolved the issue related to threads page. Threads page is working as expected for all clients.

We have identified an issue with the Threads automation page. Threads page is giving a white screen and is failing to load. This is impacting all clients. Our teams are working on the issue. We hope to resolve it soon.

The issue of sending media messages and templated messages with button is now resolved. All systems are working as expected.

The issue persists at WhatsApp's end. Messages templates with Buttons and Media messages are impacted due to this outage. We are closely following the updates from WhatsApp.