Turnio - Notice history

No further message processing delay has been observed, the issues has been resolved.

The cause for message processing delay has been identified and rectified. Only a select number of numbers were affected. We are continuing to monitor the situation.

There's currently a delay in messages being processed, Turn engineers are investigating.

The maintenance window has closed and all messages queued have been processed.

There's currently a delay in messages being processed for search results due to an active maintenance window. We expect this to be resolved within an hour. All messages are queued and will be processed once the maintenance is done. Your services are online and function, there's only a delay in some messages being visible in the chat list or the search results page.

The new version has been released successfully.

We are pausing message indexing for a few minutes as part of our current release. During this time there will be a delay for messages to appear in the Turn UI. Message sending and receiving will not be impacted. This will affect customers on app.turn.io around 16:00 GMT+2. Private Cloud customers will not be impacted.

The new version has been released successfully.

Customers on app.turn.io might experience brief downtime at around 11:20am GMT+2 as a result of our current release. Private Cloud customers will not be impacted.

The issue related to the message delivery is resolved for all clients.

There is an issue identified by WhatsApp team at their own end that is impacting all clients on WhatsApp business platform. Businesses running v2.39.1 and v2.39.2 of the On-Premises API are unable to respond to a customer-initiated conversation more than 7 days after the conversation was initiated. WhatsApp team is currently investigating the root cause and proposing a mitigation. We are monitoring the communications from WhatsApp team.

The issue around thread is now resolved.

The issue around threads is now resolved.

We have identified an issue with the threads with reply buttons. The threads fails to load or the questions cards inside the threads are missing. In some cases the threads fails to save. The above issue is impacting few clients on our shared cluster at https://whatsapp.turn.io We are working to resolve the issue.

Further monitoring reveals no further delays in message receipt and delivery. This issue has therefore been resolved.

The cause of the delay has been identified and rectified. All numbers should be operational again. Turn engineers are continuing to monitor the situation.

A delay in message receipt and delivery has been observed on certain numbers. Turn engineers are investigating.