Turnio - Notice history

Turn interface is now loading for all clients. The underlying issue is resolved.

The turn interface is loading for most of the clients. However, we still some disruptions. We are working to get it resolved as soon as possible.

We have identified an issue due to which the Turn interface is not loading. The above issue is impacting all customers on our shared cluster https://whatsapp.turn.io and private clusters. We are working to resolve the issue as quickly as possible.

Issues resolved by Meta.

We are seeing some disruption in message delivery due to issues at Meta's end. Their engineering team is working on it. We are monitoring the situation.

This issue has been resolved.

All services are working normally, we're continuing to observe it.

All services are back online. Automated responses may still be delayed at times as message queues are being cleared. We continue to monitor the situation.

The faulty servers have been taken out of rotation and have been replaced with new and health ones. Services are coming back online one by one. Our apologies for this unplanned interruption of service on the Turn SaaS platform.

We have noticed that our cloud hosting provider has marked a number of machines in our production cluster as unhealthy and has proceeded to restart and replace them. While services are restarting and migrating to new servers, there will be disconnects and WhatsApp services will be unavailable at times. We are working on making sure this process completes as fast as possible. Any messages received from users during this period will be processed as soon as services come back online.

This issue has been resolved.

The issue has been resolved. An underlying piece of hardware had failed and all impact services were automatically migrated and restarted on a new server instance. Apologies for the inconvenience.

We're noticing that services on our Turn SaaS services are being restarted by our cloud hosting environment. We are busy investigating what the underlying cause is. This is causing message delivery delays and user interface connection errors.

Issue is resolved. Collection updates again as expected every 5mins.

We have identified an issue with Collection counts not updating. This means that the chat/message list in the Conversation view may have more or less chats/messages than you are seeing on the Dashboard view. The above issue is impacting all customers, both on the shared cluster and on private clouds. We are working to resolve the issue as quickly as possible.

Duplicate reminders issue has been resolved.

We have shipped a fix for the duplicate message delivery observed in Reminders, and will continue to monitor it closely. The feature can be used again as usual.

We are experiencing issues with Reminders resulting in multiple messages being sent to contacts. This could impact quality ratings and we therefore recommend to not use Reminders until the issue is resolved. The above issue is impacting all customers on our shared cluster at as well as private cloud customers. We are actively working to resolve it.