Turnio - Notice history

The issue pertaining to loading of conversations is now resolved. All features are working as expected.

We have encountered an error at our end due to which either turn is not loading or the collections/automations are not available. This is impacting all clients on app.turn.io. It is not impacting private clouds. Our engineers are working to get it resolved as soon as possible.

Content distribution network outage ended. All systems are working as expected.

The content distribution network that is used to serve the Turn frontend application is currently experiencing a major outage. This outage might impact some of our clients. Some of our clients might not be able to load the turn application. We are monitoring the situation.

Clients on Infobip can now send and receive messages. The issue is resolved now.

We have observed that the message delivery for clients on Infobip BSP fails. This is happening for all inbound and outbound messages. The issue is impacting only those clients who are on Infobip. We are working to resolve the issue as soon as possible.

All automations are now available.

We have found an issue in our system which is causing availability of only 50 automation rules. All the rules that are not available are working fine for the users but those rules are not visible. This is impacting all clients including clients on private clouds. We are working to get it resolved soon.

We have applied a fix for the issue. All Media messages (Audio/Video/pdf) are working as expected for all clients.

We have observed that all media messages (Video/Audio/PDFs) sent by clients are not available on the turn platform. That means that media messages sent by your beneficiaries on your turn platform would either be shown as a blank message or wouldn't show at all. This is impacting all clients. We are working hard to get it resolved soon.

We have upgraded our search infrastructure and message history is now available for 12 months.

We have restored the chat history for past 12 months for all app.turn.io clients. The backfill for private cloud clients are now in progress and should be completed in the next 2 days. We have also upgraded our search infrastructure. This means that the time taken for execution of search query is reduced. This also means that the performance of loading conversations, receiving and sending messages is also improved.

We have started the process to restore your full message history. As a result, search results and totals shown in Collections may vary more than expected. We will update you once the history is fully restored.

We're performing a system upgrade in response to performance issues with our search infrastructure. This will temporarily limit Search history to active users to the last 6 weeks for all our clients. As a result, the totals shown in Collections will only reflect users who have interacted with your service since 18 December 2020. No other features will be impacted except for Collections and Search. To can learn more visit: https://learn.turn.io/product-updates/10-february-2021-temporary-search-limitations-while-we-do-a-search-feature-upgrade

We have deployed a fix for this issue. The changes that we have done in our infrastructure have not only solved the loading conversations/chat issue but also reduce the time of loading chats. Chats/conversations should now be working properly for all clients including clients on private clouds.