Turnio - Notice history

A new release is being deployed to all the clusters, all inbound media for Infobip numbers will be working again as expected within a few minutes.

QA passed, we'll be releasing to all our production environments shortly.

We've identified the issue and have a fix in place. We're currently testing it in our QA environment.

This seems to be limited to numbers backed by Infobip. We're continuing to dig into this issue.

We're seeing an issue where media received via WhatsApp is not displaying properly in the UI nor accessible via the API. We are busy investigating and will provide updates as soon as possible.

Issue is resolved

The issue has been resolved.

We've indentified one possible root cause which could result in processed messages being rescheduled for processing again by the automation system.

The backlog of background jobs has been processed and things should be snappy again. We're continuing to investigate the root cause of this issue.

We've identified a situation where a number is constantly rescheduling new jobs in the background job queue causing it to grow constantly.

Due to a problematic release, there are quite a few messages pending to be processed and still due for delivery. We are working through the backlog and services relying on the automation system should be responsive again shortly.

This issue is now resolved. Please get in touch with us if you are having issues with conversations or messages not being visible in the UI search results or collections.

Our search infrastructure upgrade has completed and we're processing a backlog of conversations and messages needing to be processed by the search backend. Once they've been processed they will show up in your search results and collections overviews. We're expecting this to be completed within the next hour.

We've reprovisioned the search infrastructure and are re-indexing the chat histories for all clients. While this in progress clients may have an incomplete view of the chats in search results and collections.

We're noticing we're hitting some infrastructure capacity limits on our app.turn.io hosting environment. We're busy adding more capacity to meet the demand.

This issue has for now been resolved.

Services are operating as normal again. The search infrastructure is doing better but the underlying cause is not fully resolved yet. We're working on a more permanent solution.

Our Elasticsearch installation is suffering from degraded performance. This is causing the UI to load slowly for many users. We are working on restoring service as soon as possible. Messaging services should be operational as normal.

This issue has been resolved.

Due to a new software release, some messages are not being delivered to some countries. A fix is being released and should be resolved shortly.

We've updated how we route traffic to whatsapp.turn.io and the issue has been resolved by issuing a different SSL certificate.

We have found an issue with an SSL certificate's authority certificate having expired which is causing some downtime for some clients. We're working on resolving this.