Turnio - Notice history

This has been resolved.

Message delivery delays have been resolved. The underlying cause was a queue server running out of disk space. We're continuing to attend to this problem to prevent a repeat.

We're seeing a message queue buildup and some delivery delays on app.turn.io. We are attending to the issue and will provide updates here as we work towards fixing the problem.

The optimisations have been applied, any pending messages have been processed.

We are applying some database and infrastructure optimisations, these are causing some message delivery delays. All pending messages will be processed within a few minutes.

This issue has been resolved. It was due to the deploy of a new release taking significantly longer than expected.

We are experiencing an issue with automation on Turn and are working to get it resolved as quickly as possible. We'll provide updates here as we continue to investigate.

This issue has been resolved as part of our latest deploy.

We're experiencing an issue with pagination when you view a conversation from the Search page. Currently the new messages overwrites the first ones instead of getting appended which is why some of the messages are not visible in the Turn interface. No messages are lost due to above issue. We are working on a fix. We hope to resolve it as soon as possible.

We have resolved the issue of button automation. All features are working as expected for all clients.

We have identified an issue with the button automation. When users click on the button inside message templates that they have received then they either get a catch all message or no message at all from the service. This is impacting all clients. We are working hard to get it resolved.

The upgrades have completed and everything's been operating normally since 19:20 UTC.

Due to an unannounced service upgrade, the cluster powering app.turn.io was restarted. This may cause some intermittent interruptions in messaging and delays in messages being available in search. We'll update this status update once completed.