Turnio - Notice history

The issue has been resolved.

We've found an issue with automations that is impacting numbers who have more than 50 pieces of content loaded in Turn. We're busy addressing this issue.

The issue has been resolved for all Turn installations.

The issue is resolved on app.turn.io, we're monitoring the situation on the private cloud installations.

The issue has been resolved for the 2 clusters impacted. The underlying technical root cause was a database migration causing a table lock on one of the applications' main tables. This was further complicated by automated database cleanup processes happening on the same table a the same time. Our apologies for the downtime experienced.

The fix we've applied has not yet had it's intended effect. We're continuing to investigate.

A fix is being released to the production environments impacted.

Unfortunately we pushed a faulty release to 2 of our production clusters. This is causing downtime for https://app.turn.io. We are busy issuing a fix and the systems should be online again shortly. Our sincere apologies for this inconvenience, we will provide updates here as we address the underlying issue.

The issue has been resolved.

We've found an issue where Turn is not accepting status updates on messages. This can mean that you'll experience a delay in seeing your messages marked as read, sent, or delivered. We're busy addressing this issue.

All system upgrades have been applied.

We're performing a system upgrade in response to Google's https://cloud.google.com/kubernetes-engine/docs/security-bulletins#gcp-2020-012 security bulletin on all our Google Cloud Platform hosted systems. This will involve various restarts across the platforms. Any messages received during a restart will be handled immediately as the restarts of the various components are completed.

We've observed this for a few days and it is now resolved.

We've put some more fixes in places and are observing the system's behaviour. This issue seems to be related to automatic upgrades performed by the hosting services that app.turn.io is using. This is not impacting any of the private cloud setups.

The fix we put in place is no longer resolving this issue we are experiencing with database connections. We're investigating.

The issue is resolved. We're continuing to monitor the systems.

We've found an issue with a number of numbers unable to receive messages from WhatsApp. We've identified the issue and are busy addressing it. Any messages currently pending delivery will be processed shortly.