Turnio - Notice history

All customers impacted have been contacted. Media with captions exceeding the new limit will no longer fail but truncated to the limit. Customers should continue to edit messages to be within the new limit.

Existing media messages with captions exceeding 1024 characters need the caption text to be updated to comply with the new limit. The user interface will be restricted to only allow captions in line with the new limit for all new media content going forward. All customers with media content that are impacted have been informed via email.

We have identified an issue with media messages that have captions exceeding 1024 characters. These messages will fail to deliver due to a change by WhatsApp to limit the caption property 1024 characters going forward. No character limitations have been introduced on other message types. The above issue is impacting all customers. Existing media messages with captions exceeding 1024 characters will need remove the media file OR update the caption text to comply with the new limit. All customers with media content that are impacted have been informed via email.

The issue has been resolved and media files work as expected again.

We have identified an issue with sending and receiving media files. The above issue is impacting all customers on our shared cluster at https://whatsapp.turn.io. Private cloud customers are not affected. We are working to resolve the issue as quickly as possible.

No further message delivery delays have been observed, this issue is resolved.

The rate limiting issue has been addressed and messages are now being delivered. We are continuing to monitor the situation.

We have identified an issue with rate limiting on the Turn API affecting message delivery. The above issue is impacting all customers on our shared cluster at https://whatsapp.turn.io. Private cloud customers are not affected. We are working to resolve the issue as quickly as possible.

The issue has been resolved.

We have identified an issue with multiple automated responses being send. We are working to resolve the issue as quickly as possible. The above issue is impacting all customers on the shared Turn cluster at https://whatsapp.turn.io. Private cloud customers are not affected.

We have resolved the issue that was causing delay in appearance of messages in chat list and search results.

We have identified an issue due to which the messages appear in the chat list and in the search result with a delay. This is impacting all clients. We are working to resolve the issue.

The issue around automation is resolved for all clients.

We have identified an issue with automations. Adding a new automation from turn interface returns a black screen. This is impacting all clients including the clients on private clusters. We are working to resolve it.

The issue related to media messages delivery is resolved for all numbers. All systems are working as expected.

We have observed that the media messages are not sent or received from all numbers on Turn shared cluster. We are investigating the issue. We hope to resolve it shortly.

The issue related to message delivery is resolved fully.

The issue related to message delivery is resolved and we are monitoring our systems.

The cause for message processing delay has been identified and rectified. This incident did not affect all numbers, however those numbers affected would have seen intermittent delays in message processing. Normal operation has been restored.

We have identified further delays in message processing, Turn engineers are investigating.

Whilst some additional message processing delay was observed whilst monitoring, no delays are currently being observed.

The cause for message processing delay has been identified and rectified. We are continuing to monitor the situation.

There's currently a delay in messages being processed, Turn engineers are investigating.