Turnio - Notice history

This issue is now resolved. We've identified the root cause to relate to big query synchronisation for a number of clients experiencing above average messaging throughputs. We've disabled the big query synchronisation for one account and are working on a permanent fix.

We're experiencing some interruptions with message delivery. We are investigating the root cause.

We've been observing this issue over the holidays and it is now resolved.

If you continue to have problems logging and get an error about an "invalid token" please delete the browser cookies for https://app.turn.ioa and https://whatsapp.turn.io and refresh

We've applied some extra security policy's to Turn. If you are finding yourself unable to connect, or disconnected, you need to logout and log back in again.

The issue was resolved, all backlogged messages that were still waiting to be made available in the search and collections results have been processed.

We're seeing a backlog build up on our search infrastructure. This can result in a delay in messages and chats becoming visible in collections. We're working on resolving this. Messaging is unaffected by this.

The issue has been resolved.

While messages are being processed as normal, they may not be showing up in search results or in the chat list yet. We are continuing to investigate the issues with the search infrastructure and will update here as soon as we know more.

We're experiencing down time due to problems with indexing of messages on our search infrastructure. We're investigation and will update as soon as we know more.

Google seems to have resolved most of their issues.

Google is having a global outage and Turn relies on Google for login and account management. While Google is having these problems, you may face issues while logging into any Turn instance.

The issue has been resolved.

We've found an issue with automations that is impacting numbers who have more than 50 pieces of content loaded in Turn. We're busy addressing this issue.

The issue has been resolved for all Turn installations.

The issue is resolved on app.turn.io, we're monitoring the situation on the private cloud installations.

The issue has been resolved for the 2 clusters impacted. The underlying technical root cause was a database migration causing a table lock on one of the applications' main tables. This was further complicated by automated database cleanup processes happening on the same table a the same time. Our apologies for the downtime experienced.

The fix we've applied has not yet had it's intended effect. We're continuing to investigate.

A fix is being released to the production environments impacted.

Unfortunately we pushed a faulty release to 2 of our production clusters. This is causing downtime for https://app.turn.io. We are busy issuing a fix and the systems should be online again shortly. Our sincere apologies for this inconvenience, we will provide updates here as we address the underlying issue.

The issue has been resolved.

We've found an issue where Turn is not accepting status updates on messages. This can mean that you'll experience a delay in seeing your messages marked as read, sent, or delivered. We're busy addressing this issue.