Turnio - Notice history

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Messaging & API - Operational

99.43% uptime
Feb 2026 · 98.34%Mar · 99.92%Apr · 99.97%

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UI & Helpdesk - Operational

100.0% uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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WhatsApp Cloud API - Operational

100.0% uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Notice history

View current status

Apr 2026

Message Sending is Impacted
ResolvedMajor outage35 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
APR24
Routine Maintenance
CompletedMaintenance1 hour
  • Completed
    April 24, 2026 at 2:00 AMUTC
    Completed
    April 24, 2026 at 2:00 AMUTC
    Maintenance has completed successfully
  • In progress
    April 24, 2026 at 1:00 AMUTC
    In progress
    April 24, 2026 at 1:00 AMUTC
    Maintenance is now in progress
  • Planned
    April 24, 2026 at 1:00 AMUTC
    Planned
    April 24, 2026 at 1:00 AMUTC

    Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:

    • During this time reduced availability of the Turn.io web application should be expected.

    • During this time a delay in message delivery should be expected.

All outbound messaging is impacted for organisations with negative credit balance
ResolvedDegraded performance3 hours 2 minutes
  • Resolved
    UTC
    Resolved

    This issue has now been resolved.

    If you were under the waiver, we remind you that in order to send marketing templates, you need to ensure that you’ve topped up your Message Credits, otherwise any templates, reminders or scheduled journeys will fail to send.

  • Investigating
    UTC
    Investigating

    Numbers that are in a negative credit balance, are being prevented from sending all kinds of messages, where they should only be prevented from sending template messages.


    If you’re affected, please go to your organisation’s Message Billing page and top-up your message template credits to $0 or above.

Mar 2026

Message Sending is Impacted
ResolvedDegraded performance5 hours 1 minute
  • Resolved
    UTC
    Resolved

    Meta has recovered from an earlier outage impacting Cloud API, and services have now been restored.
    We apologize for any inconvenience that this may have caused.

  • Identified
    UTC
    Identified

    Meta is currently experiencing low disruptions that are affecting the sending of messages on the WhatsApp Cloud API. They have identified the potential issue and anticipate a resolution by 6 PM PST.

    We will provide another update within 4 hours or sooner if additional information becomes available.

Message Sending is Impacted
ResolvedPartial outage2 hours 3 minutes
  • Resolved
    UTC
    Resolved

    The incident has been marked as resolved by Meta.

  • Investigating
    UTC
    Investigating

    Meta is experiencing issues around message sending.

Feb 2026

WhatsApp Messaging is Impacted on Meta's End
ResolvedPartial outage37 hours 5 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved on Meta's end.

  • Identified
    UTC
    Identified

    WhatsApp is currently facing issues with their Messaging API. They are investigating this and have deployed fixes. However, the issue is currently still unresolved. We are continuing to monitor this.

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