Messaging & API - Operational
Messaging & API
UI & Helpdesk - Operational
UI & Helpdesk
WhatsApp Cloud API - Operational
WhatsApp Cloud API
Notice history
View current statusMay 2026
- Resolved · UTC
This incident has been resolved and all operations are now fully functional.
- Monitoring · UTC
We're seeing the underlying issue crop up again on occasion. We have identified it and are monitoring it. We'll update here once a permanent fix is released.
- Resolved · UTC
This incident has been resolved.
Thank you for your patience. - Investigating · UTC
whatsapp.turn.io is not loading.
We are currently investigating this incident.
We apologise for the inconvenience.
- Resolved · UTCThis incident has been resolved.
- Monitoring · UTC
We have applied a fix that has restored message processing.
A backlog of delayed messages is currently being worked through, and customers running bulk send-outs may still experience some delay until the queue is fully cleared.
We are monitoring closely and will post another update once everything is back to normal.
- Identified · UTC
We are currently investigating delays in message delivery on turn.io. Messages are being queued and will be delivered, but some may experience significant delay.
Our engineering team is actively investigating the root cause. We will provide an update as soon as we have more information.
We apologise for the inconvenience.
- Resolved · UTC
This incident has been resolved by Meta.
- Investigating · UTC
Meta is currently experiencing high disruptions across webhook delivery and marketing API. This is affecting Turn.io where you might be seeing messages coming in with a delay or the bot taking longer to respond.
https://metastatus.com/whatsapp-business-api
- Completed · May 15, 2026 at 4:00 AMUTCMaintenance has completed successfully
- In progress · May 15, 2026 at 1:30 AMUTCMaintenance is now in progress
- Planned · May 15, 2026 at 1:30 AMUTC
Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.
What you need to know:
During this time reduced availability of the Turn.io web application should be expected.
During this time a delay in message delivery should be expected.
Apr 2026
- Completed · April 24, 2026 at 2:00 AMUTCMaintenance has completed successfully
- In progress · April 24, 2026 at 1:00 AMUTCMaintenance is now in progress
- Planned · April 24, 2026 at 1:00 AMUTC
Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.
What you need to know:
During this time reduced availability of the Turn.io web application should be expected.
During this time a delay in message delivery should be expected.
- Resolved · UTC
This issue has now been resolved.
If you were under the waiver, we remind you that in order to send marketing templates, you need to ensure that you’ve topped up your Message Credits, otherwise any templates, reminders or scheduled journeys will fail to send. - Investigating · UTC
Numbers that are in a negative credit balance, are being prevented from sending all kinds of messages, where they should only be prevented from sending template messages.
If you’re affected, please go to your organisation’s Message Billing page and top-up your message template credits to $0 or above.