Notice history

99.85% uptime

Nov 2025 · 99.55%Dec · 100.0%Jan 2026 · 100.0%

Nov 2025

Dec 2025

Jan 2026

99.97% uptime

Nov 2025 · 99.92%Dec · 100.0%Jan 2026 · 100.0%

Nov 2025

Dec 2025

Jan 2026

100.0% uptime

Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Nov 2025

Dec 2025

Jan 2026

JAN12

Routine Maintenance

CompletedMaintenance1 hour

Completed
January 12, 2026 at 2:00 AMUTC
Completed
January 12, 2026 at 2:00 AMUTC
Maintenance has completed successfully
In progress
January 12, 2026 at 1:00 AMUTC
In progress
January 12, 2026 at 1:00 AMUTC
Maintenance is now in progress
Planned
January 12, 2026 at 1:00 AMUTC
Planned
January 12, 2026 at 1:00 AMUTC
Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

What you need to know:
- During this time reduced availability of the Turn.io web application should be expected.
- During this time a delay in message delivery should be expected.

DEC22

Routine Maintenance

CompletedMaintenance1 hour

Completed
December 22, 2025 at 2:00 AMUTC
Completed
December 22, 2025 at 2:00 AMUTC
Maintenance has completed successfully
In progress
December 22, 2025 at 1:00 AMUTC
In progress
December 22, 2025 at 1:00 AMUTC
Maintenance is now in progress
Planned
December 22, 2025 at 1:00 AMUTC
Planned
December 22, 2025 at 1:00 AMUTC
Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

What you need to know:
- During this time reduced availability of the Turn.io web application should be expected.
- During this time a delay in message delivery should be expected.

Resolved
November 18, 2025 at 4:14 PMUTC
Resolved
November 18, 2025 at 4:14 PMUTC
Our systems experienced a period of degraded performance. This began with an unexpected surge in background processing, which put unusual pressure on our database. At the same time, a suspected issue with Cloudflare contributed to delays in some of our internal processes. Together, these factors created a rare chain reaction that temporarily slowed down parts of our platform.
Although Cloudflare’s wider incident is still ongoing, our services have now returned to normal and remain stable.

We’re applying additional safeguards to ensure this can’t happen again.

Thank you for your patience while we resolved this.
Monitoring
November 18, 2025 at 11:55 AMUTC
Monitoring
November 18, 2025 at 11:55 AMUTC
This incident has been resolved. We are observing to ensure that nothing goes wrong again.
Identified
November 18, 2025 at 11:30 AMUTC
Identified
November 18, 2025 at 11:30 AMUTC
We are continuing to work on a fix for this incident. Responses on some WhatsApp lines are delayed.
Investigating
November 18, 2025 at 11:23 AMUTC
Investigating
November 18, 2025 at 11:23 AMUTC
We are aware that https://whatsapp.turn.io/app/ is not responding or loading. We are currently investigating this incident with the highest priority.

NOV14

Routine Maintenance

CompletedMaintenance1 hour

Completed
November 14, 2025 at 3:00 AMUTC
Completed
November 14, 2025 at 3:00 AMUTC
Maintenance has completed successfully
In progress
November 14, 2025 at 2:00 AMUTC
In progress
November 14, 2025 at 2:00 AMUTC
Maintenance is now in progress
Planned
November 14, 2025 at 2:00 AMUTC
Planned
November 14, 2025 at 2:00 AMUTC
Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

What you need to know:
- During this time reduced availability of the Turn.io web application should be expected.
- During this time a delay in message delivery should be expected.

Resolved
November 07, 2025 at 3:34 PMUTC
Resolved
November 07, 2025 at 3:34 PMUTC
This incident has been resolved.
Monitoring
November 07, 2025 at 1:43 PMUTC
Monitoring
November 07, 2025 at 1:43 PMUTC
We implemented a fix and are currently monitoring the result.
Identified
November 07, 2025 at 12:21 PMUTC
Identified
November 07, 2025 at 12:21 PMUTC
Some customers experienced failures in WhatsApp message flows, resulting in unhandled exceptions.

Customers who have WhatsApp Flows implemented may have noticed certain automated WhatsApp Journeys/Flows stop functioning as expected.

Our engineering team identified the root cause, and we are working on a fix.

Nov 2025 to Jan 2026

Turnio - Notice history