Turnio - Notice history

All systems operational

Messaging & API - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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UI & Helpdesk - Operational

99.92% uptime
Aug 2025 · 100.0%Sep · 99.97%Oct · 99.79%

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WhatsApp Cloud API - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
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Notice history

View current status

Oct 2025

OCT22
Expedited Maintenance
CompletedMaintenance1 hour
  • Completed
    October 22, 2025 at 3:00 AMUTC
    Completed
    October 22, 2025 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    October 22, 2025 at 2:00 AMUTC
    In progress
    October 22, 2025 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    October 22, 2025 at 2:00 AMUTC
    Planned
    October 22, 2025 at 2:00 AMUTC

    We are performing expedited maintenance to increase system capacity and ensure continued reliability under growing load. During this time some services may experience intermittent performance degradation or brief interruptions impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:
    - During this time reduced availability of the Turn.io web application should be expected.
    - During this time a delay in message delivery should be expected.

    Thank you for your patience and understanding.

Microsoft Login Issues
ResolvedMajor outage1 hour 33 minutes
  • Resolved
    UTC
    Resolved

    The issue with Microsoft authentication services has been successfully resolved.
    All systems are now functioning normally, and you should be able to log in to turn.io without any problems.

    We’ve completed the necessary updates to ensure continued stability and secure access moving forward.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with Microsoft authentication services, which is affecting login and account management on Turn.io for customers who use Microsoft to sign in.

    Our team is closely monitoring the situation and working to restore full access as quickly as possible.

OCT1
Routine Maintenance
CompletedMaintenance1 hour
  • Completed
    October 02, 2025 at 12:00 AMUTC
    Completed
    October 02, 2025 at 12:00 AMUTC
    Maintenance has completed successfully
  • In progress
    October 01, 2025 at 11:00 PMUTC
    In progress
    October 01, 2025 at 11:00 PMUTC
    Maintenance is now in progress
  • Planned
    October 01, 2025 at 11:00 PMUTC
    Planned
    October 01, 2025 at 11:00 PMUTC

    Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:
    - During this time reduced availability of the Turn.io web application should be expected.
    - During this time a delay in message delivery should be expected.

Sep 2025

Degraded Functionality in Private Clouds Affecting Logging
ResolvedDegraded performance42 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    We have been able to confirm that this has only affected Journey logging and have descelated this incident to Degraded Performance rather than a partial outage.

  • Identified
    UTC
    Identified

    We have identified a configuration issue, which has affected only our Private Clouds running on AWS. If your organisation runs on https://whatsapp.turn.io/ then it is unaffected. We have identified the issue and are working on a fix for this incident. Currently, we have identified that logging functionality has been affected and are working to determine if other services are affected.

SEP22
Routine Maintenance
CompletedMaintenance23 minutes
  • Completed
    September 22, 2025 at 7:23 AMUTC
    Completed
    September 22, 2025 at 7:23 AMUTC

    Maintenance has completed successfully without any disruption to services.

  • In progress
    September 22, 2025 at 7:00 AMUTC
    In progress
    September 22, 2025 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 22, 2025 at 7:00 AMUTC
    Planned
    September 22, 2025 at 7:00 AMUTC

    Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:
    - During this time reduced availability of the Turn.io web application should be expected.
    - During this time a delay in message delivery should be expected.

Slowness on API
ResolvedDegraded performance12 hours 41 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We're experiencing slowness on our API and are actively investigating. We will report back with our findings as soon as possible.

Aug 2025

AUG24
Routine Maintenance
CompletedMaintenance6 hours 56 minutes
  • Completed
    August 24, 2025 at 12:56 PMUTC
    Completed
    August 24, 2025 at 12:56 PMUTC
    Maintenance has completed successfully.
  • In progress
    August 24, 2025 at 6:00 AMUTC
    In progress
    August 24, 2025 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 24, 2025 at 6:00 AMUTC
    Planned
    August 24, 2025 at 6:00 AMUTC

    Routine system maintenance will be performed on Sunday 24 August 2025. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:
    - During this time reduced availability of the Turn.io web application should be expected.
    - During this time a delay in message delivery should be expected.

Turn.io Experiencing Call Acceptance Issues
ResolvedDegraded performance76 hours 8 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
Degraded performance
ResolvedDegraded performance57 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    Turn.io is currently experiencing a slight degradation in performance. We identified the issue and releasing a fix.

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