Messaging & API - Operational
Messaging & API
UI & Helpdesk - Operational
UI & Helpdesk
WhatsApp Cloud API - Operational
WhatsApp Cloud API
Notice history
View current statusNov 2025
- Completed · November 14, 2025 at 3:00 AMUTCMaintenance has completed successfully
- In progress · November 14, 2025 at 2:00 AMUTCMaintenance is now in progress
- Planned · November 14, 2025 at 2:00 AMUTC
Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.
What you need to know:
- During this time reduced availability of the Turn.io web application should be expected.
- During this time a delay in message delivery should be expected.
Oct 2025
- Completed · October 22, 2025 at 3:00 AMUTCMaintenance has completed successfully
- In progress · October 22, 2025 at 2:00 AMUTCMaintenance is now in progress
- Planned · October 22, 2025 at 2:00 AMUTC
We are performing expedited maintenance to increase system capacity and ensure continued reliability under growing load. During this time some services may experience intermittent performance degradation or brief interruptions impacting all customers on app.turn.io. Private cloud customers will not be impacted.
What you need to know:
- During this time reduced availability of the Turn.io web application should be expected.
- During this time a delay in message delivery should be expected.Thank you for your patience and understanding.
- Resolved · UTC
The issue with Microsoft authentication services has been successfully resolved.
All systems are now functioning normally, and you should be able to log in to turn.io without any problems.We’ve completed the necessary updates to ensure continued stability and secure access moving forward.
- Investigating · UTC
We are currently experiencing an issue with Microsoft authentication services, which is affecting login and account management on Turn.io for customers who use Microsoft to sign in.
Our team is closely monitoring the situation and working to restore full access as quickly as possible.
- Completed · October 02, 2025 at 12:00 AMUTCMaintenance has completed successfully
- In progress · October 01, 2025 at 11:00 PMUTCMaintenance is now in progress
- Planned · October 01, 2025 at 11:00 PMUTC
Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.
What you need to know:
- During this time reduced availability of the Turn.io web application should be expected.
- During this time a delay in message delivery should be expected.
Sep 2025
- Resolved · UTCThis incident has been resolved.
- Update · UTC
We have been able to confirm that this has only affected Journey logging and have descelated this incident to Degraded Performance rather than a partial outage.
- Identified · UTC
We have identified a configuration issue, which has affected only our Private Clouds running on AWS. If your organisation runs on https://whatsapp.turn.io/ then it is unaffected. We have identified the issue and are working on a fix for this incident. Currently, we have identified that logging functionality has been affected and are working to determine if other services are affected.
- Completed · September 22, 2025 at 7:23 AMUTC
Maintenance has completed successfully without any disruption to services.
- In progress · September 22, 2025 at 7:00 AMUTCMaintenance is now in progress
- Planned · September 22, 2025 at 7:00 AMUTC
Routine system maintenance will be performed. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.
What you need to know:
- During this time reduced availability of the Turn.io web application should be expected.
- During this time a delay in message delivery should be expected.