Turnio - Notice history

The issue related to media messages delivery is resolved for all numbers. All systems are working as expected.

We have observed that the media messages are not sent or received from all numbers on Turn shared cluster. We are investigating the issue. We hope to resolve it shortly.

The issue related to message delivery is resolved fully.

The issue related to message delivery is resolved and we are monitoring our systems.

The cause for message processing delay has been identified and rectified. This incident did not affect all numbers, however those numbers affected would have seen intermittent delays in message processing. Normal operation has been restored.

We have identified further delays in message processing, Turn engineers are investigating.

Whilst some additional message processing delay was observed whilst monitoring, no delays are currently being observed.

The cause for message processing delay has been identified and rectified. We are continuing to monitor the situation.

There's currently a delay in messages being processed, Turn engineers are investigating.

No further message processing delay has been observed, the issues has been resolved.

The cause for message processing delay has been identified and rectified. Only a select number of numbers were affected. We are continuing to monitor the situation.

There's currently a delay in messages being processed, Turn engineers are investigating.

The maintenance window has closed and all messages queued have been processed.

There's currently a delay in messages being processed for search results due to an active maintenance window. We expect this to be resolved within an hour. All messages are queued and will be processed once the maintenance is done. Your services are online and function, there's only a delay in some messages being visible in the chat list or the search results page.

The new version has been released successfully.

We are pausing message indexing for a few minutes as part of our current release. During this time there will be a delay for messages to appear in the Turn UI. Message sending and receiving will not be impacted. This will affect customers on app.turn.io around 16:00 GMT+2. Private Cloud customers will not be impacted.

The new version has been released successfully.

Customers on app.turn.io might experience brief downtime at around 11:20am GMT+2 as a result of our current release. Private Cloud customers will not be impacted.