Turnio - Notice history

Content distribution network outage ended. All systems are working as expected.

The content distribution network that is used to serve the Turn frontend application is currently experiencing a major outage. This outage might impact some of our clients. Some of our clients might not be able to load the turn application. We are monitoring the situation.

Clients on Infobip can now send and receive messages. The issue is resolved now.

We have observed that the message delivery for clients on Infobip BSP fails. This is happening for all inbound and outbound messages. The issue is impacting only those clients who are on Infobip. We are working to resolve the issue as soon as possible.

All automations are now available.

We have found an issue in our system which is causing availability of only 50 automation rules. All the rules that are not available are working fine for the users but those rules are not visible. This is impacting all clients including clients on private clouds. We are working to get it resolved soon.

We have applied a fix for the issue. All Media messages (Audio/Video/pdf) are working as expected for all clients.

We have observed that all media messages (Video/Audio/PDFs) sent by clients are not available on the turn platform. That means that media messages sent by your beneficiaries on your turn platform would either be shown as a blank message or wouldn't show at all. This is impacting all clients. We are working hard to get it resolved soon.

We have upgraded our search infrastructure and message history is now available for 12 months.

We have restored the chat history for past 12 months for all app.turn.io clients. The backfill for private cloud clients are now in progress and should be completed in the next 2 days. We have also upgraded our search infrastructure. This means that the time taken for execution of search query is reduced. This also means that the performance of loading conversations, receiving and sending messages is also improved.

We have started the process to restore your full message history. As a result, search results and totals shown in Collections may vary more than expected. We will update you once the history is fully restored.

We're performing a system upgrade in response to performance issues with our search infrastructure. This will temporarily limit Search history to active users to the last 6 weeks for all our clients. As a result, the totals shown in Collections will only reflect users who have interacted with your service since 18 December 2020. No other features will be impacted except for Collections and Search. To can learn more visit: https://learn.turn.io/product-updates/10-february-2021-temporary-search-limitations-while-we-do-a-search-feature-upgrade

We have deployed a fix for this issue. The changes that we have done in our infrastructure have not only solved the loading conversations/chat issue but also reduce the time of loading chats. Chats/conversations should now be working properly for all clients including clients on private clouds.

Conversation are loading for all clients now.

We have applied a fix for the issues of loading conversation and display of chats on dashboard. All clients can now have a smooth loading of their conversations and should now have all the chats displayed in their dashboards. We are, however, keeping this issue under monitoring.

The issues of loading conversation and availability of chats in dashboard are now impacting all clients including clients on private clouds. Our engineering teams are constantly working on a fix.

We are making progress on the issue of loading conversations. Currently, conversations are loading fine for all clients. There is however a related issue of availability of new chats in the dashboard. New Chats are not reflected in the client's dashboard. This is affecting all clients on app.turn.io. We are as eager as you are to solve the issue and we are working tirelessly to achieve that.

Issue of loading collections still persists for all the clients on app.turn.io. We are working on it to get it resolved.

We have applied some changes to improve the performance. We are keeping it under watch and working on a fix.

Conversations fails to load currently. This issue is affecting most of the clients on app.turn.io . This issue is not affecting the clients with private clouds. We are working hard to resolve it.

Collections are now loading but we are experiencing a degraded performance. It is taking more time than usual to load collection. We are working hard to get it resolved.

We have corrected our systems and now the conversations are loading properly. We are monitoring our system for next few hours.

We have found an issue with app.turn.io which is primarily affecting loading of conversations in most of the whatsapp Bot lines. We are working hard to get it resolved as quickly as possible.