Turnio - Notice history

Fixed routing for sandboxes on Cloud API.

We have identified an issue with the Sandbox accounts. Sandboxes are not working as expected. The above issue is impacting all customers on our shared cluster at https://whatsapp.turn.io. Private cloud customers are not affected. We are working to resolve the issue as quickly as possible.

The Meta support team has confirmed the resolution of the message delivery issue. We deeply regret any inconvenience this has caused. Should you continue to experience any problems, please don't hesitate to contact Turn support or your impact partnership manager for assistance..

Meta's support and billing engineers have identified the root cause and are working on a resolution. The outage relates to recent billing changes applied by Meta that are in conflict with our account setup as a WhatsApp impact service provider. We will update this status page as soon as we have more information. We sincerely apologise for this interruption in service. Please feel free to reach out to your Impact Partners at Turn should your service be impacted.

We've noticed some problems with messages reaching users. Our engineering team is actively working on resolving this. Additionally, we've reached out to Meta to check if there might be any related issues on their end.

The Reminders queueing issue has been resolved, we will keep monitoring it.

We have identified an issue with the Reminders feature. Reminders are getting stuck in queued status. The above issue is impacting all customers on our shared cluster at https://whatsapp.turn.io. Private cloud customers are not affected. We are working to resolve the issue as quickly as possible.

The server in question has been replaced and services are operating normally again.

One of the servers, responsible for 2-3% of the workload, is under performing due to it running out of memory for the work assigned to it. This is causing some numbers to be offline. It is being replaced and extra capacity is being provisioned.