Turnio - Notice history

The issue with collections has been resolved and organizations should be able to view their collections again.

There is currently an ongoing issue with the Collections on helpdesk and some Turn SaaS accounts are unable to see their collections. We have identified the issue and are looking to release a fix shortly.

The issue impacting message delivery is resolved now.

We have identified an issue that impacts message delivery for all clients on Turn Saas cluster. Our engineers are looking into it.

The fix for the major disruption impacting message delivery on Meta Cloud API has been deployed and this issue is now mitigated as of April 11th 4:30AM GMT. Thank you for your patience. Reference: https://metastatus.com/whatsapp-business-api

We had identified an issue with Meta business products experiencing an outage. Reference: https://metastatus.com/

All issues have been resolved and Turn is working as expected.

We have identified an issue with the Turn WebApp UI. Turn's web page fails to load or update in the browser. The above issue is impacting all customers on our shared cluster at https://whatsapp.turn.io. Private cloud customers are also affected. Please note that the messaging service is not affected. We are working to resolve the issue as quickly as possible.

The issue is resolved by Meta engineering team. We deeply regret any inconvenience this has caused. Should you continue to experience any problems, please don't hesitate to contact Turn support for assistance.

Meta is experiencing a significant disruption that affects the delivery of messages for all numbers via the Cloud API and On-Premise API. This issue started on 04-03-2024 at 11:18 AM PST. We are monitoring the situation and update you as soon as the Meta team has resolved the issue. Reference: https://metastatus.com/

The issue is resolved.

The issue is resolved by Meta engineering team. We are monitoring our systems.

Meta is experiencing a significant disruption that affects the delivery of messages for all numbers via the Cloud API. This issue started at March 26, 2024, 7:55:47 PM PDT. We are monitoring the situation and update as soon as Meta team has resolved the issue.

We had identified an issue with Meta business products experiencing an outage. Reference: https://metastatus.com/ Meta has now resolved the issue.

https://metastatus.com/ We will keep you informed as soon as Meta establishes the status of their products.

We have identified that Meta business products are experiencing an outage. Reference: https://metastatus.com/ The above issue is affecting campaigns, local storage, and signups. Customers on our shared cluster at https://whatsapp.turn.io and Private Cloud customers are also experiencing disruptions. We will keep you informed as soon as Meta establishes the status of their products.

Fixed routing for sandboxes on Cloud API.

We have identified an issue with the Sandbox accounts. Sandboxes are not working as expected. The above issue is impacting all customers on our shared cluster at https://whatsapp.turn.io. Private cloud customers are not affected. We are working to resolve the issue as quickly as possible.