Turnio - Notice history

The issue is resolved.

The issue is resolved by Meta engineering team. We are monitoring our systems.

Meta is experiencing a significant disruption that affects the delivery of messages for all numbers via the Cloud API. This issue started at March 26, 2024, 7:55:47 PM PDT. We are monitoring the situation and update as soon as Meta team has resolved the issue.

We had identified an issue with Meta business products experiencing an outage. Reference: https://metastatus.com/ Meta has now resolved the issue.

https://metastatus.com/ We will keep you informed as soon as Meta establishes the status of their products.

We have identified that Meta business products are experiencing an outage. Reference: https://metastatus.com/ The above issue is affecting campaigns, local storage, and signups. Customers on our shared cluster at https://whatsapp.turn.io and Private Cloud customers are also experiencing disruptions. We will keep you informed as soon as Meta establishes the status of their products.

Fixed routing for sandboxes on Cloud API.

We have identified an issue with the Sandbox accounts. Sandboxes are not working as expected. The above issue is impacting all customers on our shared cluster at https://whatsapp.turn.io. Private cloud customers are not affected. We are working to resolve the issue as quickly as possible.

The Meta support team has confirmed the resolution of the message delivery issue. We deeply regret any inconvenience this has caused. Should you continue to experience any problems, please don't hesitate to contact Turn support or your impact partnership manager for assistance..

Meta's support and billing engineers have identified the root cause and are working on a resolution. The outage relates to recent billing changes applied by Meta that are in conflict with our account setup as a WhatsApp impact service provider. We will update this status page as soon as we have more information. We sincerely apologise for this interruption in service. Please feel free to reach out to your Impact Partners at Turn should your service be impacted.

We've noticed some problems with messages reaching users. Our engineering team is actively working on resolving this. Additionally, we've reached out to Meta to check if there might be any related issues on their end.

The Reminders queueing issue has been resolved, we will keep monitoring it.

We have identified an issue with the Reminders feature. Reminders are getting stuck in queued status. The above issue is impacting all customers on our shared cluster at https://whatsapp.turn.io. Private cloud customers are not affected. We are working to resolve the issue as quickly as possible.