Turnio - Notice history

The issue around some users not being able to login or having issues navigating the helpdesk even after being logged in has now been resolved. The issue was identified at 05:00 UTC and was immediately picked up and resolved by 07:30 UTC.

The login issues caused by the Google Cloud Platform outage are no longer affecting access to Turn.io. Users should now be able to log in without any problems. We’ll continue monitoring the situation closely. If you’re still experiencing issues or need any assistance, please don’t hesitate to reach out to our support team.

We are currently experiencing partial login issues on Turn.io due to an ongoing incident affecting several Google Cloud Platform services, including: - Google Cloud Dataproc - Google Cloud Storage - Identity and Access Management (IAM) As a result, some users may encounter difficulties logging into the platform. This issue is not affecting all users. We are closely monitoring the situation and will provide updates as soon as more information becomes available. You can also follow Google’s status updates here: https://status.cloud.google.com/regional/europe Thank you for your patience.

All email reminders, webhook alerts, and export insights are working again on all environment.

All email reminders, webhook alerts, and export insights are working again on the shared environment. Updates to private clouds currently being rolled out.

This incident has been fully resolved. We experienced delays in processing incoming messages and automated journeys due to inefficient search infrastructure operations that were slowing down our platform. Our engineering team identified and fixed the underlying performance issues throughout the day. All services are now operating normally and message processing has returned to expected speeds. We apologize for any delays you may have experienced with your messaging and automation today.

We're still seeing occasional delays occur and we're doing further investigation as to the underlying causes.

We have released a fix to address the database operation which was causing delays. Things are looking stable again and the system is performing as expected. We will continue to monitor the situation.

Recent performance improvements work has changed how updates happen to contact information. We suspect that as a side effect of this, it is highlighting an un-optimised database operation which could be causing a degradation in system performance. We are still investigating and observing.

The issue has been resolved, the application is stable again. The instability was caused by an unexpected infrastructure load, which has been identified and addressed.

When can we expect next update: We will provide another update when additional information is available.

We are continuing to investigate the cause of chats and the contact details sidebar loading slowly in the helpdesk. We will provide another update when additional information is available. We traced the degradation to extra queries triggered when listing templated messages. A fix was launched and chat loading performance has returned to normal.