Turnio - Notice history

All systems operational

Messaging & API - Operational

99.99% uptime
Jun 2025 · 100.0%Jul · 99.96%Aug · 100.0%

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Jun 2025
Jul 2025
Aug 2025

UI & Helpdesk - Operational

99.96% uptime
Jun 2025 · 99.87%Jul · 100.0%Aug · 100.0%

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Jun 2025
Jul 2025
Aug 2025

WhatsApp Cloud API - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025
Jul 2025
Aug 2025

Notice history

View current status

Aug 2025

AUG24
Routine Maintenance
CompletedMaintenance6 hours 56 minutes
  • CompletedAugust 24, 2025 at 12:56 PMUTC
    Maintenance has completed successfully.
  • In progressAugust 24, 2025 at 6:00 AMUTC
    Maintenance is now in progress
  • PlannedAugust 24, 2025 at 6:00 AMUTC

    Routine system maintenance will be performed on Sunday 24 August 2025. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:
    - During this time reduced availability of the Turn.io web application should be expected.
    - During this time a delay in message delivery should be expected.

Turn.io Experiencing Call Acceptance Issues
ResolvedDegraded performance76 hours 8 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
Degraded performance
ResolvedDegraded performance57 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    Turn.io is currently experiencing a slight degradation in performance. We identified the issue and releasing a fix.

Jul 2025

Degraded Performance
ResolvedDegraded performance1 hour 15 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    The system has stabilized and we are continuing to monitor it.

  • InvestigatingUTC

    Turn.io is currently experiencing a slight degradation in performance. We are currently looking into the issue.

Turn is currently experiencing delays on message processing
ResolvedDegraded performance8 hours 1 minute
  • ResolvedUTC
    Our engineering team identified database performance degradation due to high data volume and suboptimal query patterns. Immediate mitigation steps have been taken. We will continue to monitor the system closely. Thank you for your patience.
  • InvestigatingUTC
    We are currently investigating this incident.
JUL25
Routine Maintenance
CompletedMaintenance30 minutes
  • CompletedJuly 25, 2025 at 9:00 PMUTC
    Maintenance has completed successfully
  • In progressJuly 25, 2025 at 8:30 PMUTC
    Maintenance is now in progress
  • PlannedJuly 25, 2025 at 8:30 PMUTC

    Routine system maintenance will be performed on Friday 25 July 2025. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:

    - During this time reduced availability of the Turn.io web application should be expected.

    - During this time a delay in message delivery should be expected.

    - Short periods of downtime might occur.

Downtime on API
ResolvedMajor outage18 minutes
  • ResolvedUTC

    This incident has been resolved. We are continuing to closely monitor the situation.

  • InvestigatingUTC

    We're experiencing downtime on our API and are actively investigating. We will report back with our findings as soon as possible.

JUL9
Routine Maintenance
CompletedMaintenance1 hour 46 minutes
  • CompletedJuly 09, 2025 at 9:46 PMUTC
    Maintenance has completed successfully.
  • In progressJuly 09, 2025 at 8:00 PMUTC
    Maintenance is now in progress
  • PlannedJuly 09, 2025 at 8:00 PMUTC

    Routine system maintenance will be performed on Wednesday 9 July 2025. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:

    - During this time reduced availability of the Turn.io web application should be expected.

    - During this time a delay in message delivery should be expected.

    - Short periods of downtime might occur.

Jun 2025

JUN26
Routine Maintenance
CompletedMaintenance30 minutes
  • CompletedJune 26, 2025 at 8:30 PMUTC
    Maintenance has completed successfully
  • In progressJune 26, 2025 at 8:00 PMUTC
    Maintenance is now in progress
  • PlannedJune 26, 2025 at 8:00 PMUTC

    Routine system maintenance will be performed on Thursday 26 June 2025. As a result service disruption may occur impacting all customers on app.turn.io. Private cloud customers will not be impacted.

    What you need to know:
    - During this time reduced availability of the Turn.io web application should be expected.
    - During this time a delay in message delivery should be expected.

Intermittent issue with login and helpdesk
ResolvedMajor outage1 minute
  • ResolvedUTC
    The issue around some users not being able to login or having issues navigating the helpdesk even after being logged in has now been resolved. The issue was identified at 05:00 UTC and was immediately picked up and resolved by 07:30 UTC.
  • InvestigatingUTC
Turn is Currently Experiencing partial login issues related to Google Cloud Platform outage
ResolvedMajor outage2 hours 52 minutes
  • ResolvedUTC
    The login issues caused by the Google Cloud Platform outage are no longer affecting access to Turn.io. Users should now be able to log in without any problems. We’ll continue monitoring the situation closely. If you’re still experiencing issues or need any assistance, please don’t hesitate to reach out to our support team.
  • MonitoringUTC
    We are currently experiencing partial login issues on Turn.io due to an ongoing incident affecting several Google Cloud Platform services, including: - Google Cloud Dataproc - Google Cloud Storage - Identity and Access Management (IAM) As a result, some users may encounter difficulties logging into the platform. This issue is not affecting all users. We are closely monitoring the situation and will provide updates as soon as more information becomes available. You can also follow Google’s status updates here: https://status.cloud.google.com/regional/europe Thank you for your patience.
  • InvestigatingUTC

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